Customer Relationship Management Specialist

HouseEazy; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

HouseEazy in Noida is seeking an AM – CRM to manage the end-to-end customer relationship journey, including post-sales activities, documentation till registry, and timely resolutions of issues. This role involves coordinating with bankers, channel partners, and internal teams to ensure smooth processes for buyers and sellers in a Prop-Tech setting.

You will drive collections, monitor grievances, and ensure accurate documentation while maintaining a customer-centric approach in a dynamic real

Qualifications

• Bachelor's degree required.
• Minimum 3+ years of relevant experience in customer relationship management.
• Experience in real estate post-sales activities preferred.
• Strong communication and interpersonal skills.
• Familiarity with CRM software and tools.

Responsibilities

• Manage end-to-end customer relationship journey post-sales.
• Coordinate documentation till registry with buyers/sellers and internal teams.
• Strive to achieve collection targets and monitor grievances.
• Provide timely, accurate, and satisfactory resolutions to customer queries.
• Coordinate with bankers and channel partners as needed.
• Assist with registry processes when required.

Skills

CRM experience

Communication skills

Problem-solving

Post-sales

CRM tools

Real estate experience

Education

Bachelor's degree

Tools

CRM software

Job description

We are looking for an AM – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

• Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
• Coordination with bankers, channel partners, internal team, and other departments
• Strategize & achieve the collection targets
• Monitor the grievances and escalations received from customers
• Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.
• Looking after the registry process at times .

Preferred candidate profile

• A bachelors degree with a minimum of 3+ years of relevant experience
• Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
• Familiarity with CRM software and tools.
• Results-driven with a customer-centric mindset.

NOTE : We are looking candidates only from Real Estate background.