CRM Manager

NVT Quality Lifestyle Estate; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NVT Quality Lifestyle Projects in Bengaluru seeks an experienced CRM Manager to manage post-sales customer relationships from booking through possession, ensuring a smooth and transparent journey for buyers. You will coordinate with banks for loan processing, disbursements and documentation, manage customer records, and respond to queries while driving timely payments and compliance with agreements.

Strong communication, interpersonal skills and proficiency in CRM systems are essential;

Qualifications

• 7–10 years in Real Estate CRM / Post-Sales
• Experience with real estate post-sales processes
• Excellent verbal and written communication
• Multilingual candidates preferred

Responsibilities

• Manage end-to-end post-sales support from booking through possession
• Serve as primary contact for payments, loans, and documentation
• Coordinate with banks for loan processing and disbursements
• Maintain customer records and ensure timely communications
• Ensure timely resolution of complaints and site-related requests

Skills

Real estate CRM

Post-sales CRM

Communication skills

Interpersonal skills

MS Office

Tools

CRM systems

MS Office

Job description

NVT Quality Lifestyle Projects, a professionally managed real estate company dedicated to developing premium residential projects, is looking for an experienced CRM Manager to manage post-sales customer relationships and ensure a smooth customer journey from booking through possession.

Key Responsibilities

• Manage customer relationships and provide end-to-end post-sales support from booking through possession.
• Act as the primary point of contact for customers regarding payment schedules, loan sanctions, disbursements, documentation and other post-sales requirements.
• Coordinate with banks and financial institutions for loan processing, disbursements and payment-related matters.
• Maintain and manage the companys customer relationship portfolio and proactively engage with customers to strengthen customer experience and relationships.
• Address customer queries and concerns promptly and provide appropriate solutions.
• Send welcome communications to customers upon confirmation of booking.
• Coordinate the preparation of agreements and ensure all details are thoroughly checked against the booking application before execution.
• Coordinate stamp duty and registration processes with customers and relevant stakeholders.
• Prepare and issue payment receipts, demand letters and other customer-related documentation.
• Follow up with customers and banks for timely payments and achieve assigned collection targets.
• Coordinate with site engineers and other internal teams to address customer complaints, modifications and site-related requirements, ensuring timely resolution.
• Maintain regular communication with booked customers and keep them informed about relevant project and transaction updates.
• Understand individual customer requirements and ensure a positive and seamless customer experience.
• Handle customer complaints professionally and ensure timely and effective resolution.
• Maintain accurate and up-to-date customer records, correspondence and transaction-related documentation.

Requirements

• 7 - 10 years of experience in Real Estate CRM / Customer Relationship / Post-Sales.
• Prior experience in Real Estate CRM / Post-Sales CRM is a must.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Good understanding of real estate post-sales processes, including agreements, registration, collections and home loans.
• Strong coordination, follow-up and problem-solving skills.
• Ability to handle multiple customers and processes efficiently.
• Proficiency in MS Office and CRM systems.
• Multilingual candidates will be preferred.
• Candidates residing in and around Whitefield will be preferred.