Assistant Manager - Control Tower

Shadowfax Technologies; Hyderabad; Vor Ort; INR 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

Shadowfax Technologies in Hyderabad is seeking a hands-on city operations lead for end-to-end last-mile delivery. You will own city-level delivery performance, drive SLA adherence, and own last-mile cost per order for the Hyderabad hub network.

You will also recommend right rider/vendor rate cards for each area and lane, manage ground costs, and push performance improvements across hubs with direct rider interaction.

Qualifikationen

• 4–5 years of experience in last-mile / e-commerce logistics operations in Hyderabad.
• Control tower or on-ground ops background; has run a city or hub, not just reported on one.
• Strong knowledge of Hyderabad areas, lanes, hubs and city movement.
• Willing to be on the ground with regular hub visits and rider interaction.
• Fluent in English, Hindi and Telugu for hub team coordination.

Aufgaben

• Own prime last-mile operations for Hyderabad city delivery performance.
• Manage SLA adherence, breach metrics and last-mile cost per order.
• Input rate cards and design rider/vendor rates for each area and lane.
• Drive ground presence with regular hub visits and rider interaction.
• Coordinate with sales on serviceability, commitments and city demand.

Kenntnisse

Last-mile ops

Logistics operations

Hyderabad geography

On-ground ops

Languages: English/Hindi/Telugu

Ausbildung

Engineering degree (Tier-2)

Tools

Rate card design

Data analytics tools

Jobbeschreibung

Prime last-mile operations for Hyderabad end-to-end ownership of city delivery performance across the Hyderabad

hub network.

SLA, breach metrics and cost — holding SLA adherence, driving breach metrics down, and owning last-mile cost per

order for the city.

Rate card inputs — recommending the right rider / vendor rate card for each area and lane, and managing last-mile cost

through it.

Business growth in the Hyderabad geography — identifying performance improvement areas and the hubs where

volume can be grown.

Sales coordination — working with sales counterparts on serviceability, client commitments and city-level demand.

Ground presence — regular hub visits and direct interaction with riders and hub teams; this is not a desk role.

WHAT WE’RE LOOKING FOR

MUST-HAVES

• 4–5 years of experience in last-mile / e-commerce
• logistics operations, with time spent working in the
• Hyderabad geography.
• Control tower or on-ground ops executive background — someone who has actually run a city or hub, not only reported on one.
• Strong working knowledge of Hyderabad geography — areas, lanes, hub catchments and how the city moves.
• This is non-negotiable.
• Willing to be on the ground — regular hub visits and direct interaction with riders.
• Communication in English, Hindi and Telugu — needed to work effectively with hub teams and riders.

NICE-TO-HAVES

• Engineering degree from a Tier-2 institution (preferred, not mandatory).
• Strong analytical skills — comfortable working with operational data and cost numbers.
• Prior exposure to rate card design or last-mile cost management.
• Experience with SDD / NDD or other speed-sensitive commerce operations.