Assistant Manager - Concierge

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 420,000 - 540,000; Full time

Job summary

Brightstone is seeking a diligent on-site Property Manager to oversee residential communities in Gurugram. You will handle resident inquiries, coordinate with maintenance teams and ensure service quality in line with company policies.

Responsibilities include managing the helpdesk, closing complaints within TAT, conducting customer surveys, reporting to management, and coordinating with other departments to enhance resident satisfaction and property value.

Qualifications

• Experience in residential property management or facilities is preferred.
• Strong communication and customer service orientation required.
• Ability to manage multiple stakeholders and maintain records.

Responsibilities

• Receive calls and emails from clients and close complaints, communicating actions taken to stakeholders.
• Take ownership of requests and ensure resolution within the defined turnaround time.
• Monitor the helpdesk and supervise customer service executives.
• Conduct daily rounds of the premises and report observations to the relevant team.
• Prepare and share customer feedback reports with management and clients.
• Coordinate with other departments to ensure a good customer experience and continuous service improvement.
• Ensure emergencies and requests are handled expeditiously per policies and contact authorities when needed.
• Familiarize yourself with building operating procedures and documentation (lost and found, access, forms).
• Assist in filing, inventory records, DMR/MMR, and club house reporting.

Skills

Communication skills

Customer service

Complaint handling

Coordination

Job description

Job Summary

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Responsibilities

• Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
• Monitoring the helpdesk and customer service executives on a regular basis.
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
• Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
• Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
• Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
• Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
• Act as a secondary point of contact for all occupants, in case of client escalation.
• Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Location

On-site - Gurugram, HR

Scheduled Weekly Hours

48

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