Customer Relation Executive

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Brightstone seeks a property management professional to oversee tailored residential property management services for housing societies across India, focusing on resident satisfaction and property value. The role requires delivering a seamless living experience with a customer-centric approach.

The on-site position involves coordinating with departments, handling requests and complaints, conducting surveys, managing inventory and events, and ensuring timely responses following JLL policies.

Responsibilities

• Coordinate with departments to ensure good customer experience and share feedback for service improvement.
• Maintain a hospitality outlook and presentability.
• Own requests or complaints and resolve within turnaround time.
• Conduct daily rounds and report lapses to relevant team.
• Conduct timely customer feedback surveys and share reports with client/management.
• Respond to emergencies per policies and contact authorities when needed.
• Familiar with lost and found procedures.
• Nominate and attend training programs at site/JLL office.
• Address concerns via daily checks of mails for priority requests.
• Receive calls and emails from clients.
• Ensure closure of complaints by clear communication to stakeholders.
• Assist with filing, inventory records, MMR/DMR, complaint trackers, dashboards.
• Update handover/takeover register at end of shift for completed/pending tasks.
• Manage events, oversee maintenance and guest handling.

Job description

Job Summary

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Responsibilities

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Location

On-site - Mumbai, MH

Scheduled Weekly Hours

48

At Brightstone, we re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this - professionals who bring passion and precision to every aspect of residential property management.