Operations Manager

JLL; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Brightstone is seeking a Manager – Operations/Sr. Operations to lead on-site residential property management in Hyderabad, Telangana.

The role focuses on operational excellence, client relationships, vendor management, IT-enabled processes, compliance, and financial performance, with 48 scheduled hours per week. The ideal candidate will drive continuous improvement, coordinate with SMEs, and support business development while ensuring high service standards and timely reporting for housing

Responsibilities

• Operational Excellence and Quality Management: Ensure properties meet defined quality standards and manage transitions from project teams to operations & maintenance.
• Client Relationship Management: Maintain regular client interactions and review DMRs/MMRs; aim for high client satisfaction.
• Vendor Management: Conduct regular vendor reviews and ensure quality and SLAs are met.
• Technology Implementation and Innovation: Drive IT tools adoption, SOP rollout, and issue management software.
• Compliance and Risk Management: Support statutory compliances and documentation; ensure snagging verifications.
• Financial Performance: Monitor invoices, payments, and payroll allocations.
• Team Management and Development: Engage site team, monitor Workday, and coordinate SME reviews.
• Business Development Support: Assist BD visits and proposals as needed.
• Contract Management: Track renewals and communicate timelines to the team.
• Continuous Improvement: Implement best practices and propose efficiency improvements.

Job description

Job Description:

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Property & Asset Management

Manager – Operations/Sr. Operations

• Objective of the role:
• undefined o Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –
• Brand
• Clients
• People and Values
• Platform

Key Responsibilities

1. Operational Excellence and Quality Management

• Ensure all properties meet or exceed defined quality standards
• Implement and maintain effective property management systems
• Achieve target scores in internal and external audits
• Successfully manage transitions from project teams to operations & maintenance teams
• Proactively manage site operations and maintenance activities
• Effectively handle escalations

2. Client Relationship Management

• Maintain regular interaction and review sessions with clients
• Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
• Achieve high client satisfaction scores

3. Vendor Management

• Conduct regular vendor performance reviews and evaluations
• Ensure vendors meet quality and service level standards

4. Technology Implementation and Innovation

• Drive the implementation of IT tools and AI in day-to-day operations
• Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)

5. Compliance and Risk Management

• Assist in maintaining and renewing site-related Building Statutory Compliances
• Support administrative, compliance, and legal documentation requirements
• Ensure timely completion of snagging and de-snagging verification assignments

6. Financial Performance

• Monitor and ensure timely submission of invoices to clients
• Track payments from clients and maintain strict DSO (Days Sales Outstanding)
• Monitor and control payroll inputs and related allocation queries

7. Team Management and Development

• Actively involve and engage with the site team
• Monitor people platforms (e.g., Workday) for team management
• Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits

8. Business Development Support

• Provide support on visits for BD queries
• Contribute inputs for BD proposals as required

9. Contract Management

• Track site agreements and initiate necessary renewal processes
• Ensure timely communication with the team regarding contract renewals

10. Continuous Improvement

• Implement best practices across the cluster
• Identify and propose innovative solutions to improve operational efficiency

The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.

Location: On-site – Hyderabad, TS

Scheduled Weekly Hours: 48

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.

Find out more about us here.

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