Helpdesk Executive

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Gurugram seeks a customer-facing hospitality professional to manage resident and guest relations at client sites. You will interact with tenants, address feedback, and coordinate with internal teams to ensure a seamless living environment.

Responsibilities include maintaining a professional appearance, performing daily site rounds, coordinating with vendors, and contributing to service quality metrics.

Qualifications

• Experience in guest-facing roles within hospitality or facilities management.
• Strong communication and interpersonal skills.
• Ability to handle feedback and resolve issues professionally.

Responsibilities

• Serve as the face of JLL at the client site and address guest needs.
• Coordinate with departments to ensure a seamless guest experience.
• Maintain a hospitality outlook and presentable appearance.
• Take ownership of requests and resolve within agreed timelines.
• Conduct daily site rounds and report observations to teams.
• Capture and share customer feedback and service reports.

Skills

Guest relations

Communication

Hospitality

Public relations

Tools

MS Office

Job description

Job Summary

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Responsibilities

• You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback / suggestions.
• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Location

Location: On-site - Gurugram

Scheduled Weekly Hours

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.