Assistant Manager - Concierge

Grand Hyatt; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Grand Hyatt Kochi invites an Assistant Manager - Concierge to support the Front Office in delivering exceptional guest experiences in line with Hyatt standards, while ensuring smooth operation of the Concierge desk.

You should hold a hospitality or tourism management degree, have at least 2 years in a similar role, and possess Clefs d'Or; strong problem solving, organisational and interpersonal skills are essential.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• Minimum 2 years as Assistant Manager - Concierge or Guest Service Manager.
• Clefs d'Or membership is a plus.

Responsibilities

• Assist in running Concierge department in line with Hyatt standards.
• Support Front Office Manager to maximize guest satisfaction.
• Plan, organize, direct and control Concierge operations and administration.

Skills

Problem solving

Organisational skills

Interpersonal skills

Guest service excellence

Education

Hospitality or Tourism management degree/diploma

Job description

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Location

Grand Hyatt Kochi

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.