Front Office Manager

Hyatt Regency; Kolkata Metropolitan Area; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Hyatt Regency Kolkata seeks a Front Office Manager to lead the Front Office department in alignment with Hyatt International's brand standards. This role ensures the smooth operation of Front Desk, Front Service, Communications Centre, and associated executive areas while meeting guest and owner expectations.

The ideal candidate will have a Hospitality/Tourism degree and at least 2 years of relevant leadership experience, with strong problem solving, administrative and interpersonal skills to

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Oversee the efficient running of the Front Office department in line with Hyatt International's brand standards.
• Manage Front Desk, Front Service (including parking and hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.
• Assist the Director of Rooms in delivering the brand promise by leading Front Office operations.

Skills

Front Office Management

Guest Relations

Interpersonal Skills

Problem Solving

Education

Hospitality/Tourism degree or diploma

Job description

Organization - Hyatt Regency Kolkata

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.