Assistant Manager

Credence Resource Management; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Credence Resource Management in Pune invites an experienced Assistant Manager to lead voice and non-voice campaigns for a US-based client. The role involves managing operations across accounting, collections support, efund investigations and write-offs, with governance on work allocation, performance tracking and real-time monitoring.

You will ensure adherence to service delivery targets, generate critical process reports, and collaborate with Quality and Training teams.

Qualifications

• 7+ years of experience in a supervisory role handling Voice processes.
• Experience in Collection and Banking industry with client communication/interactions goals.
• Demonstrated leadership capabilities, including ability to organize and manage human resources.
• Excellent verbal and written communication skills (English).
• Strong analytical skills with command over Excel reporting, data analysis and presentation
• Willingness to work in shifts (Night Shift working Window-US Timings)
• Qualification - Any Graduate.

Responsibilities

• Manage multiple voice and non-voice campaigns for a US-based client.
• Oversee operations including accounting, collections support, efund investigation and write-off processes.
• Govern day-to-day activities with work allocation, tracking performance and real-time monitoring.
• Ensure service delivery TATs are met and maintained.
• Create, manage and define process-related reports and data.
• Collaborate with Quality and Training departments.
• Maintain regular contact with clients, customers and senior management.
• Redefine and re-engineer processes to improve efficiency and performance.
• Conduct internal audits for reviews and compliance checks.
• Mentor and manage team members for performance and retention.
• Control shrinkage and support employee retention initiatives.
• Handle other duties as assigned.

Skills

Leadership

Excel reporting

Data analysis

Verbal & written communication

Night shift

Education

Any Graduate

Job description

Job Title

Assistant Manager

Job Roles and Responsibilities

• Managing multiple voice and non-voice campaigns for a US based client
• Managing operations involving work related to accounting, collections support, efund request investigation and writing-off process
• Operational governance on day to day activities Work Allocation, Collation and Tracking of performance Real-time monitoring and analysis.
• Ensuring Service delivery TATs are adhered
• Creating, manage and defined process related reports and data
• Working closely with Quality and training department
• Regular connect with clients, customers and senior management.
• Redefine and re-engineer process to improve efficiency and performance
• Conduct an internal audit process for review and compliance checks
• People management Regular connect with team members
• Employee retention & Shrinkage Control
• Other duties as assigned.

Candidate Requirements

• 7+ years of experience in a supervisory role handling Voice processes.
• Should have experience preferably in Collection and Banking industry with client communication/interactions goals.
• Demonstrated leadership capabilities, including ability to organize and manage human resources.
• Excellent verbal and written communication skills (English).
• Strong analytical skills with command over Excel reporting, data analysis and presentation
• Willingness to work in shifts (Night Shift working Window-US Timings)
• Qualification - Any Graduate.

Job Details

• Job Category: Business Operations
• Job Type: Full Time
• Job Location: Pune

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.