Assistant Manager - Collections

Hi-Tek Syndicate; West Bengal; On-site; INR 446,000 - 525,000; Full time

Benefits offered by this job

Provident Fund

Job summary

Hi-Tek Syndicate in India is seeking an Assistant Manager – Collection & Loan Recovery to lead daily collection activities, monitor overdue accounts, and drive timely recovery while upholding policies.

The role involves supervising collection executives, tracking performance, and coordinating with branches to optimize recovery outcomes in a compliant manner.

Qualifications

• Graduate degree in any discipline, postgraduate qualification is an advantage.
• Experience in loan collection, recovery, or financial services is preferred.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Good knowledge of collection processes, delinquency management, and recovery reporting.
• Ability to manage a team and achieve collection targets.
• Basic computer knowledge and reporting tools proficiency.

Responsibilities

• Manage and monitor daily collection and loan recovery activities.
• Follow up on overdue and delinquent loan accounts to ensure timely repayment.
• Supervise, guide, and motivate collection executives to achieve targets.
• Track collection performance, overdue accounts, and recovery ratios.
• Develop strategies to improve collection efficiency and reduce delinquency.
• Handle escalated customer cases and resolve repayment issues.
• Coordinate with branches, operations, and management on recovery activities.
• Prepare daily, weekly, and monthly collection and recovery reports.
• Conduct regular team meetings and review performance against targets.
• Ensure all activities comply with policies and applicable laws.

Skills

Leadership

Communication

Negotiation

Problem Solving

Reporting tools

Education

Graduate in any discipline

Postgraduate qualification

Tools

MS Excel

Job description

Position

Assistant Manager – Collection & Loan Recovery

Department

Collections / Recovery

Job Summary

We are looking for a responsible and result-oriented Assistant Manager – Collection & Loan Recovery to manage collection activities, monitor overdue loan accounts, and ensure timely recovery of outstanding dues. The candidate will be responsible for leading collection executives, improving recovery performance, and maintaining customer relationships while following company policies and regulatory guidelines.

Key Responsibilities

• Manage and monitor daily collection and loan recovery activities.
• Follow up on overdue and delinquent loan accounts to ensure timely repayment.
• Supervise, guide, and motivate collection executives to achieve assigned targets.
• Track collection performance, overdue accounts, and recovery ratios.
• Develop effective strategies to improve collection efficiency and reduce delinquency.
• Handle escalated customer cases and resolve repayment-related issues.
• Coordinate with branch teams, operations, and management regarding recovery activities.
• Prepare daily, weekly, and monthly collection and recovery reports.
• Conduct regular team meetings and review individual performance against targets.
• Ensure all collection activities comply with company policies, applicable laws, and fair customer treatment practices.
• Identify high-risk accounts and take appropriate follow-up action.
• Support field collection activities, settlement discussions, and recovery proceedings as authorized.

Required Qualifications

• Graduate in any discipline; a postgraduate qualification is an advantage.
• Experience in loan collection, recovery, or financial services is preferred.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Good knowledge of collection processes, delinquency management, and recovery reporting.
• Ability to manage a team and achieve collection targets.
• Basic computer knowledge and proficiency in MS Excel and reporting tools.

Pay

₹40,000.00 - ₹47,000.00 per month

Benefits

• Provident Fund

Work Location

In person