Assistant Manager- Client servicing | Mumbai

Blanchard Research and Training; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Blanchard Research and Training in Mumbai is seeking an Assistant Manager - Client Servicing to manage day-to-day client relationships and staffing deployments. You will coordinate with internal teams to ensure timely onboarding, attendance, payroll inputs, and compliance, while striving to exceed service levels.

The role demands strong communication, negotiation, and multi-client management, with travel for client visits.

Qualifications

• 5-6+ years of client servicing experience.
• Experience managing day-to-day client relationships and deployments.
• Knowledge of payroll, compliance, and attendance processes.

Responsibilities

• Manage day-to-day communication with assigned clients.
• Coordinate with recruitment teams for timely deployment.
• Oversee onboarding and documentation of deployed manpower.
• Monitor attendance, attrition, and productivity.
• Coordinate payroll inputs and attendance validation.
• Resolve payroll-related queries timely.
• Ensure statutory compliance with PF, ESIC, KYC, etc.
• Handle employee grievances and escalations.
• Track manpower replacements and exits.
• Conduct client visits and review meetings.
• Prepare MIS reports on deployment and performance.
• Follow up on approvals, POs, invoices, payments.
• Identify gaps and propose improvements.
• Maintain relationships with client stakeholders for expansion.
• Ensure SLA/KPI adherence and escalate issues.
• Manage and collect client payments.
• Agreement renewals and negotiations.

Skills

Client communication

Relationship management

Coordination

Staffing operations

Payroll compliance

MIS and Excel

Problem solving

Negotiation

Multi-client management

Travel for client visits

Calling skills

Conversation skills

Job description

Job Summary

Designation - Assistant Manager - Client Servicing

Experience - 5-6+ Years

Location - Mumbai, Maharashtra

Role Overview: The Client Servicing professional will be responsible for managing day-to-day relationships with clients, ensuring smooth manpower deployment and operations, and coordinating with internal recruitment, HR, payroll and compliance teams to deliver agreed staffing services effectively.

Key Responsibilities

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
• Ensure joining, onboarding, documentation and induction of deployed manpower.
• Monitor attendance, absenteeism, attrition and manpower productivity.
• Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
• Ensure timely submission and resolution of payroll-related queries.
• Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
• Handle employee grievances and coordinate with the concerned teams for quick resolution.
• Track replacements, new manpower requirements and employee exits.
• Conduct regular client visits and review meetings.
• Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
• Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
• Identify operational gaps and recommend corrective actions to improve service quality.
• Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
• Ensure adherence to agreed SLA/KPI and service-level commitments.
• Escalate critical operational issues to senior management with a proposed action plan.
• Manage and collect client payments.
• Agreement renewal & negotiations

Key Skills

• Excellent client communication and relationship-management skills
• Strong coordination and follow-up abilities
• Good understanding of staffing/manpower operations
• Knowledge of payroll and statutory compliance
• MIS and Excel proficiency
• Problem-solving and negotiation skills
• Ability to manage multiple clients and priorities
• Willingness to travel for client visits

Required Skills

• Account management
• 2. Strong Calling & Conversation Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.