Assistant Manager- Client servicing | Mumbai

Door Training & Consulting India; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Door Training & Consulting India in Mumbai invites an experienced Assistant Manager - Client Servicing to manage day-to-day client relationships, coordinate staffing deployments, and liaise with HR, payroll, and compliance teams.

With 5-6+ years in client servicing, you will drive SLA adherence, handle onboarding, attendance, payroll inputs, and escalations, while visiting clients and expanding business opportunities. This on-site role requires strong communication and coordination.

Qualifications

• 5-6+ years of client servicing experience.
• Strong understanding of payroll and statutory compliance.
• Proven ability to manage multiple clients and priorities.

Responsibilities

• Manage day-to-day communication and relationships with clients.
• Coordinate with recruitment teams for timely deployment.
• Oversee onboarding, joining, documentation, and induction of staff.
• Monitor attendance, attrition, and productivity.
• Process payroll inputs and resolve payroll queries.
• Ensure compliance with PF, ESIC, UAN, and labour laws.
• Track replacements and new manpower requirements.
• Prepare MIS reports on deployment, attendance, and performance.
• Manage billing, invoices, and renewal negotiations.

Skills

Client communication

Relationship management

Coordination

Payroll & compliance

MIS & Excel

Negotiation

Multi-client handling

Travel willingness

Job description

Role Overview

The Client Servicing professional will be responsible for managing day-to-day relationships with clients, ensuring smooth manpower deployment and operations, and coordinating with internal recruitment, HR, payroll and compliance teams to deliver agreed staffing services effectively.

Role Details

• Designation: Assistant Manager - Client Servicing
• Experience: 5-6+ Years
• Location: Mumbai, Maharashtra

Key Responsibilities

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
• Ensure joining, onboarding, documentation and induction of deployed manpower.
• Monitor attendance, absenteeism, attrition and manpower productivity.
• Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
• Ensure timely submission and resolution of payroll-related queries.
• Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
• Handle employee grievances and coordinate with the concerned teams for quick resolution.
• Track replacements, new manpower requirements and employee exits.
• Conduct regular client visits and review meetings.
• Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
• Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
• Identify operational gaps and recommend corrective actions to improve service quality.
• Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
• Ensure adherence to agreed SLA/KPI and service-level commitments.
• Escalate critical operational issues to senior management with a proposed action plan.
• Manage and collect client payments.
• Agreement renewal & negotiations

Key Skills

• Excellent client communication and relationship-management skills
• Strong coordination and follow-up abilities
• Good understanding of staffing/manpower operations
• Knowledge of payroll and statutory compliance
• MIS and Excel proficiency
• Problem-solving and negotiation skills
• Ability to manage multiple clients and priorities
• Willingness to travel for client visits

Required Skills

• Account management
• Strong Calling & Conversation Skills