Assistant Manager - Client Servicing | Gurgaon

Blanchard Research and Training India

Gurugram District

On-site

INR 500,000 - 750,000

Full time

4 hours ago

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Benefits offered by this job

Learn directly from industry experts

Dynamic and collaborative environment

Professional development and growth

Insurance Benefits (Medical and Accid.

Multi-level Rewards programs for all

Job summary

BYLD Group in Gurgaon is seeking an Assistant Manager - Client Servicing to manage day-to-day relationships with clients, ensure smooth manpower deployment, and coordinate with internal recruitment, HR, payroll and compliance teams to deliver staffing services effectively.

The role will involve onboarding, attendance management, payroll inputs, and regular client visits while ensuring SLA/KPI adherence. A dynamic environment with industry expertise offers growth opportunities.

Qualifications

Excellent client communication and relationship-management skills.
Strong coordination and follow-up abilities.
Good understanding of staffing/manpower operations.
Knowledge of payroll and statutory compliance.
MIS and Excel proficiency.
Problem-solving and negotiation skills.
Ability to manage multiple clients and priorities.
Willingness to travel for client visits.

Responsibilities

Manage day-to-day communication and relationship with assigned clients.
Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
Ensure joining, onboarding, documentation and induction of deployed manpower.
Monitor attendance, absenteeism, attrition and manpower productivity.
Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
Ensure timely submission and resolution of payroll-related queries.
Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
Handle employee grievances and coordinate with the concerned teams for quick resolution.
Track replacements, new manpower requirements and employee exits.
Conduct regular client visits and review meetings.
Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
Identify operational gaps and recommend corrective actions to improve service quality.
Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
Ensure adherence to agreed SLA/KPI and service-level commitments.
Escalate critical operational issues to senior management with a proposed action plan.
Manage and collect client payments.
Agreement renewal & negotiations

Skills

Client communication

Relationship management

Staffing operations

Payroll & compliance

MIS & Excel

Problem solving

Negotiation

Multi-client handling

Travel willingness

Job description

About Us

BYLD Group is committed to making a difference to people and their organizations through its decades of excellence in business solutions, diverse corporate exposure, and skilled workforce. Our clients across various industries believe us in managing, developing, and aligning their corporate needs with their organizational goals and objectives. Founded in the year 1998, BYLD is the largest group in the South Asian region, offering technology-enabled HR and business productivity solutions. We have served 5,00,000+ individuals, worked with more than 50% of the Fortune 500 and over 60% of the Business World top 1000 companies. Please read about us – www.byldgroup.com

Designation

Assistant Manager - Client Servicing

Experience

2-3+ Years

Location

Gurgaon, Haryana

Role Overview

The Client Servicing professional will be responsible for managing day-to-day relationships with clients, ensuring smooth manpower deployment and operations, and coordinating with internal recruitment, HR, payroll and compliance teams to deliver agreed staffing services effectively.

Key Responsibilities

Manage day-to-day communication and relationship with assigned clients.
Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
Ensure joining, onboarding, documentation and induction of deployed manpower.
Monitor attendance, absenteeism, attrition and manpower productivity.
Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
Ensure timely submission and resolution of payroll-related queries.
Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
Handle employee grievances and coordinate with the concerned teams for quick resolution.
Track replacements, new manpower requirements and employee exits.
Conduct regular client visits and review meetings.
Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
Identify operational gaps and recommend corrective actions to improve service quality.
Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
Ensure adherence to agreed SLA/KPI and service-level commitments.
Escalate critical operational issues to senior management with a proposed action plan.
Manage and collect client payments.
Agreement renewal & negotiations