Assistant Manager- Client Servicing Mumbai

Blanchard Research and Training India; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Insurance benefits

Professional development

Rewards programs

Industry mentors

Dynamic environment

Job summary

BYLD Group is seeking an experienced Client Servicing professional in Mumbai to manage day-to-day client relationships and oversee staffing deployments. The role requires coordinating with recruitment, HR, payroll and compliance teams to ensure smooth operations and timely delivery of staffing services.

You will handle client communications, attendance tracking, payroll inputs, and SLAs while identifying opportunities for service improvements. Travel to client sites will be required as needed.

Qualifications

• 5-6+ years of experience in client servicing or related roles.
• Excellent client communication and relationship-management skills.
• Strong coordination and follow-up abilities.
• Knowledge of payroll and statutory compliance.
• MIS and Excel proficiency.
• Willingness to travel for client visits.

Responsibilities

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams for timely deployment or staffing.
• Ensure joining, onboarding, documentation and induction of deployed manpower.
• Monitor attendance, absenteeism, attrition and manpower productivity.
• Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
• Ensure timely submission and resolution of payroll-related queries.
• Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
• Handle employee grievances and coordinate with the concerned teams for quick resolution.
• Track replacements, new manpower requirements and employee exits.
• Conduct regular client visits and review meetings.
• Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
• Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
• Identify operational gaps and recommend corrective actions to improve service quality.
• Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
• Ensure adherence to agreed SLA/KPI and service-level commitments.
• Escalate critical operational issues to senior management with a proposed action plan.
• Manage and collect client payments.
• Agreement renewal & negotiations

Skills

Client communication

Relationship management

Coordination

Payroll compliance

MIS & Excel

Negotiation

Multi-client management

Travel readiness

Job description

Job Description:

About Us

BYLD Group is committed to making a difference to people and their organizations through its decades of excellence in business solutions, diverse corporate exposure, and skilled workforce. Our clients across various industries believe us in managing, developing, and aligning their corporate needs with their organizational goals and objectives.

Founded in the year 1998, BYLD is the largest group in the South Asian region, offering technology-enabled HR and business productivity solutions. We have served 5,00,000+ individuals, worked with more than 50% of the Fortune 500 and over 60% of the Business World top 1000 companies.

Please read about us - www.byldgroup.com

Designation - Assistant Manager - Client Servicing

Experience - 5-6+ Years

Location - Mumbai, Maharashtra

Role Overview

The Client Servicing professional will be responsible for managing day-to-day relationships with clients, ensuring smooth manpower deployment and operations, and coordinating with internal recruitment, HR, payroll and compliance teams to deliver agreed staffing services effectively.

Key Responsibilities

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
• Ensure joining, onboarding, documentation and induction of deployed manpower.
• Monitor attendance, absenteeism, attrition and manpower productivity.
• Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
• Ensure timely submission and resolution of payroll-related queries.
• Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
• Handle employee grievances and coordinate with the concerned teams for quick resolution.
• Track replacements, new manpower requirements and employee exits.
• Conduct regular client visits and review meetings.
• Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
• Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
• Identify operational gaps and recommend corrective actions to improve service quality.
• Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
• Ensure adherence to agreed SLA/KPI and service-level commitments.
• Escalate critical operational issues to senior management with a proposed action plan.
• Manage and collect client payments.
• Agreement renewal & negotiations

Key Skills-

• Excellent client communication and relationship-management skills
• Strong coordination and follow-up abilities
• Good understanding of staffing/manpower operations
• Knowledge of payroll and statutory compliance
• MIS and Excel proficiency
• Problem-solving and negotiation skills
• Ability to manage multiple clients and priorities
• Willingness to travel for client visits

Why Join BYLD

Perks & Benefits:

• Learn directly from industry experts with 20+ years of experience
• Opportunity to work in a dynamic and collaborative environment.
• Professional development and growth opportunities.
• Gain experience in world class management practices
• Insurance Benefits (Medical and Accidental) for all employees
• Multi-level Rewards programs for all employees

Follow Us

- https://www.linkedin.com/company/byld-group/

- https://www.facebook.com/BYLDGroup/

- https://twitter.com/BYLDGroup