Client Service Executive | Staffing Industry | 5 days working

BYLD Group; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

BYLD Group in Gurgaon is seeking a Client Servicing Executive/Asst.Manager to manage day-to-day client relationships, coordinate staffing deployments and ensure smooth operations.

You will work with recruitment, HR, payroll and compliance teams; oversee onboarding, attendance, payroll inputs and SLA adherence. Travel for client visits may be required.

Qualifications

• Excellent client communication and relationship management.
• Strong coordination and follow-up abilities.
• Good understanding of staffing/manpower operations.
• Knowledge of payroll and statutory compliance.
• MIS and Excel proficiency.
• Problem-solving and negotiation skills.
• Ability to manage multiple clients and priorities.

Responsibilities

• Manage day-to-day communication and relationship with assigned clients.
• Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
• Ensure joining, onboarding, documentation and induction of deployed manpower.
• Monitor attendance, absenteeism, attrition and manpower productivity.
• Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
• Ensure timely submission and resolution of payroll-related queries.
• Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
• Handle employee grievances and coordinate with the concerned teams for quick resolution.
• Track replacements, new manpower requirements and employee exits.
• Conduct regular client visits and review meetings.
• Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
• Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
• Identify operational gaps and recommend corrective actions to improve service quality.
• Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
• Ensure adherence to agreed SLA/KPI and service-level commitments.
• Escalate critical operational issues to senior management with a proposed action plan.

Skills

Excellent client communication

Relationship management

Coordination

Staffing operations

Payroll compliance

MIS & Excel

Problem solving

Negotiation

Multi-client management

Travel readiness

Job description

Job Description Client Servicing Executive/Asst.Manager

Industry: Staffing / Manpower Services

Department: Client Servicing / Operations

Location: Gurgaon - 44

Experience: 26 years in Staffing, Recruitment, HR Operations or Client Management

Role Overview:

The Client Servicing professional will be responsible for managing day-to-day relationships with clients, ensuring smooth manpower deployment and operations, and coordinating with internal recruitment, HR, payroll and compliance teams to deliver agreed staffing services effectively.

Key Responsibilities:

1. Manage day-to-day communication and relationship with assigned clients.
2. Understand client manpower requirements and coordinate with recruitment teams for timely deployment.
3. Ensure joining, onboarding, documentation and induction of deployed manpower.
4. Monitor attendance, absenteeism, attrition and manpower productivity.
5. Coordinate with clients for attendance validation, overtime, incentives and other payroll inputs.
6. Ensure timely submission and resolution of payroll-related queries.
7. Coordinate with HR/compliance teams for PF, ESIC, UAN, KYC, labour-law and statutory compliance.
8. Handle employee grievances and coordinate with the concerned teams for quick resolution.
9. Track replacements, new manpower requirements and employee exits.
10. Conduct regular client visits and review meetings.
11. Prepare and share MIS reports covering manpower deployment, attendance, attrition, vacancies and operational performance.
12. Follow up on client approvals, work orders/POs, invoices and payment-related issues wherever required.
13. Identify operational gaps and recommend corrective actions to improve service quality.
14. Maintain strong relationships with key client stakeholders and identify opportunities for business expansion.
15. Ensure adherence to agreed SLA/KPI and service-level commitments.
16. Escalate critical operational issues to senior management with a proposed action plan.

Key Skills-

1. Excellent client communication and relationship-management skills
2. Strong coordination and follow-up abilities
3. Good understanding of staffing/manpower operations
4. Knowledge of payroll and statutory compliance
5. MIS and Excel proficiency
6. Problem-solving and negotiation skills
7. Ability to manage multiple clients and priorities
8. Willingness to travel for client visits