Account Manager

Dentsu India; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dentsu India seeks an Associate Manager to Manager/Senior Manager in Account Management (Client Servicing). You will be the primary client contact, translating objectives into campaigns and driving end-to-end delivery of integrated marketing solutions with cross-functional teams.

The role emphasizes strengthening client partnerships, identifying growth opportunities, managing budgets and timelines, and ensuring exceptional client satisfaction while contributing to the company’s commercial

Qualifications

• 4–7 years of relevant experience in Client Servicing, Account Management, Marketing, Advertising, Brand Management, or Integrated Communications within an advertising/agency environment.
• Strong understanding of client relationship management, project coordination, campaign execution, stakeholder management, and integrated marketing communication.
• Experience in managing multiple projects simultaneously, coordinating with cross-functional teams, and ensuring timely delivery of client campaigns.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with project management tools is preferred.
• Excellent communication, presentation, and analytical skills with the ability to build and maintain client relationships.
• Bachelor's degree in Marketing, Advertising, Business Administration, Communications, Mass Media, or a related discipline; certifications in PM, Digital Marketing, or CRM an added advantage.

Responsibilities

• Manage day-to-day relationships with assigned clients and serve as the primary point of contact for project-related communication.
• Understand client objectives and campaign requirements to support delivery of effective marketing and communication solutions.
• Coordinate end-to-end execution of campaigns and projects, ensuring timely delivery, quality, and adherence to budgets.
• Collaborate with Strategy, Creative, Media, Digital, Production, Finance, and Operations teams for seamless execution.
• Prepare client presentations, meeting agendas, project plans, timelines, status reports, and estimates.
• Monitor project progress, identify risks or delays, and work with internal teams to resolve issues.
• Ensure all deliverables meet quality standards and align with client objectives.
• Identify opportunities for additional projects or services within existing accounts and share with senior stakeholders.
• Coordinate project budgets, invoicing, and resource planning with internal teams.
• Build and maintain strong client relationships through proactive communication and stakeholder management.
• Stay informed about industry trends to provide relevant insights and recommendations.
• Contribute to process improvements to enhance delivery efficiency and client experience.
• Demonstrate strong communication, analytical, problem-solving, negotiation, and organizational skills.

Skills

Client servicing

Relationship management

Project coordination

Campaign execution

Stakeholder management

Integrated marketing communication

Microsoft Office Suite

Communication skills

Presentation skills

Analytical skills

Education

Bachelor's degree in Marketing/Advertising/Business Administration/Communications/Mass Media

Tools

Microsoft Office Suite

Job description

The Associate Manager/Manager/Senior Manager – Account Management (Client Servicing) is responsible for managing end-to-end client relationships, driving strategic account growth, and ensuring seamless delivery of integrated marketing and communication solutions. The role serves as the primary point of contact for clients, understanding their business objectives and translating them into effective strategies and campaigns. The incumbent collaborates closely with cross-functional teams, including Strategy, Creative, Media, Production, and Operations, to deliver high-quality work on time and within budget. The role focuses on strengthening client partnerships, identifying opportunities for business growth, managing project execution, mitigating delivery risks, and ensuring exceptional client satisfaction while contributing to the overall commercial success of the business.

Job Description

Key Responsibilities:

• Manage day-to-day relationships with assigned clients and serve as the primary point of contact for project-related communication.
• Understand client objectives, business priorities, and campaign requirements to support the delivery of effective marketing and communication solutions.
• Coordinate the end-to-end execution of campaigns and projects, ensuring timely delivery, quality, and adherence to agreed timelines and budgets.
• Collaborate with cross-functional teams, including Strategy, Creative, Media, Digital, Production, Finance, and Operations, to ensure seamless project execution.
• Prepare client presentations, meeting agendas, project plans, timelines, status reports, estimates, and other project documentation.
• Monitor project progress, identify potential risks, dependencies, or delays, and proactively work with internal teams to resolve issues.
• Ensure all client deliverables meet quality standards and align with client expectations and agreed objectives.
• Support account growth by identifying opportunities for additional projects or services within existing client accounts and sharing recommendations with senior stakeholders.
• Coordinate project budgets, invoicing, commercial documentation, and resource planning in collaboration with relevant internal teams.
• Build and maintain strong client relationships through proactive communication, responsiveness, and effective stakeholder management.
• Stay informed about industry trends, market developments, client businesses, and competitive activities to provide relevant insights and recommendations.
• Contribute to continuous improvement by identifying opportunities to enhance processes, delivery efficiency, and client experience.
• Demonstrate strong communication, analytical, problem-solving, negotiation, and organizational skills while managing multiple projects and stakeholder expectations.

Experience & Qualifications

• 4–7 years of relevant experience in Client Servicing, Account Management, Marketing, Advertising, Brand Management, or Integrated Communications within an advertising agency, media agency, digital agency, or a similar client-facing environment.
• Strong understanding of client relationship management, project coordination, campaign execution, stakeholder management, and integrated marketing communication.
• Experience in managing multiple projects simultaneously, coordinating with cross-functional teams, and ensuring timely delivery of client campaigns.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with project management and collaboration tools is preferred.
• Excellent communication, presentation, analytical, problem-solving, negotiation, and organizational skills, with the ability to build and maintain strong client relationships.
• Bachelor's degree in Marketing, Advertising, Business Administration, Communications, Mass Media, or a related discipline. Relevant certifications in Project Management, Digital Marketing, or Client Relationship Management are an added advantage.