Assistant Manager ( Client Servicing )

Jobaaj Com; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Jobaaj Com in Mumbai is seeking an Assistant Manager Client Servicing to oversee major client accounts, ensuring seamless staffing service delivery and driving client retention and growth.

You will coordinate with recruitment and operations to fulfil workforce needs, build strong stakeholder relationships, and manage SLAs, payroll, and compliance while identifying opportunities for expansion.

Qualifications

• Excellent client communication and relationship management.
• Strong coordination and follow-up abilities.
• Understanding of staffing and manpower operations.
• Knowledge of payroll and statutory compliance.
• Proficient in MIS reporting and MS Excel.

Responsibilities

• Manage key client accounts and act as primary contact for requirements, queries, and escalations.
• Understand workforce requirements and coordinate with recruitment and operations for timely fulfilment.
• Build relationships with key client stakeholders through regular meetings, reviews, and business discussions.
• Monitor account performance, SLAs/KPIs, manpower deployment, attrition, and service quality.
• Drive resolution of operational, payroll, compliance, and employee-related issues with internal teams.
• Identify opportunities for account expansion, cross-selling, and increased manpower requirements.
• Handle commercial discussions, rate negotiations, invoicing, and payment follow-ups.
• Prepare account MIS and performance reports for clients and senior management.
• Proactively identify risks and improve service quality to ensure retention.

Skills

Client relationship

MS Excel

MIS reporting

Negotiation

Payroll knowledge

Job description

The Assistant Manager Client Servicing will be responsible for managing key client accounts, building strong stakeholder relationships, ensuring seamless staffing service delivery, and driving client retention and account growth.

Key Responsibilities

• Manage key client accounts and act as the primary point of contact for client requirements, queries, and escalations.
• Understand workforce requirements and coordinate with recruitment and operations teams for timely fulfilment and deployment.
• Build strong relationships with key client stakeholders through regular meetings, reviews, and business discussions.
• Monitor account performance, SLAs/KPIs, manpower deployment, attrition, and service quality.
• Drive the resolution of operational, payroll, compliance, and employee-related issues in coordination with internal teams.
• Identify opportunities for account expansion, new business, cross-selling, and increased manpower requirements.
• Handle commercial discussions, rate negotiations, agreement renewals, invoicing, and payment follow-ups.
• Prepare account MIS and performance reports and provide regular updates to clients and senior management.
• Proactively identify account risks, improve service quality, and ensure long-term client retention.

Required Skills

• Excellent client communication and relationship management skills.
• Strong calling, conversation, coordination, and follow-up abilities.
• Good understanding of staffing and manpower operations.
• Knowledge of payroll and statutory compliance.
• Proficiency in MIS reporting and MS Excel.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple clients and priorities.
• Willingness to travel for client visits.