Assistant Manager- AFR Export Operations

DHL Global Forwarding; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

DHL Global Forwarding in India is seeking a capable Logistics Executive to optimize and manage air freight export operations, ensuring compliant, timely shipments. The role involves coordinating with airline partners, network offices, and carriers, and handling end-to-end processes from pickup to delivery to support profitability.

You will collaborate with stakeholders to maintain high service levels and adherence to regulatory standards, while contributing to efficiency and customer

Qualifications

• Bachelor’s degree in logistics, transport, or a related field.
• 2–3 years in logistics/airline/BPO for executive level.
• Proficient in email writing and verbal coordination.
• Ability to manage deadlines and prioritize tasks.

Responsibilities

• Develop and enhance air export processes to ensure consistent volume growth.
• Coordinate with airlines, carriers, and network offices to secure capacity.
• Manage end-to-end shipment activities from pickup to delivery.
• Ensure accurate invoicing and timely dispatch per SOP.
• Drive compliant operations and adherence to CW1 best practices.
• Handle customer inquiries, claims, and service quality feedback.

Skills

Email writing

Verbal communication

Customer service

Attention to detail

Education

Bachelor’s degree

Tools

CW1 Tools

Job description

Job Description:

About Air Freight Operations

The Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management and network offices, vendors, customs brokers, ultimately contributing to profitability.

Job Summary

As an integral part of the Air Freight Operations Export Team, this role encompasses optimizing and enhancing the export of goods by air in alignment with organization’s goal. The key responsibilities include ensuring efficient and compliant export processes, collaborating with airline partners and network offices, and prioritizing customer satisfaction. The role also involves actively contributing to the organization's profitability goals through effective operational execution and adherence to regulatory standards.

Key Responsibilities

Operational Excellence

• Develop and enhance operational processes to ensure consistent volume growth.
• Procure and utilize optimal airline capacity.
• Take charge of warehouse operations, ensuring seamless coordination between the warehouse and gateway.
• Manage end-to-end shipment processes from pick-up to delivery, ensuring accurate file execution, timely invoicing, and dispatch as per SOP.
• Follow CW1 Best Practices, including milestone updating and effective utilization of CW1 tools.
• Accurately book costs and revenue, maintaining operational hygiene for a healthy P & L.
• Be Proactive and Ensure Timestamp for Completeness & Timeliness
• Handle carrier engagement to design solutions, improve profitability, and skillfully address claims, disputes, and customer complaints.
• Manage Complaints, Claims, Compliments - be responsive and available.
• Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.
• Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals.

Stakeholder Management

• Manage customer relationships and address grievances.
• Oversee overall billing quality and timeliness.
• Oversee end to end process for a specific set of customers from booking to delivery.
• Manage relationships with multiple carriers, vendors, customs brokers, and network partners.

Customer and Network Support

• Register complaints related to all export shipments.
• Execute and support day-to-day export operations deliverables.
• Reconcile and resolve network issues.
• Communicate frequently with sales and support functions.

COMPETENCIES

Functional Competencies

• Product Knowledge: Thorough knowledge of products, services, and logistics industry.
• Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
• Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
• Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.

Behavioral Competencies

• Agility: Ability to adapt quickly to changing operational needs and environments.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.
• Team Collaboration: Collaborating across teams for smooth operations.

WHO CAN APPLY?

Must Have

• Bachelor’s degree
• 2-3 years of experience in the logistics, transport, airline or BPO industry for Executive/ Sr. Executive.
• 3-4 years’ experience in the logistics, transport, airline or BPO industry for AM/DM.
• Basic problem-solving skills to address common challenges.
• Proficient in Email writing and verbal communication with internal and external coordination.
• Efficiently manage tasks to meet deadlines and priorities.

Preferred

• Courses and certifications in business administration, operations management.
• Completed Cargo Basic and Dangerous Goods courses.

Qualified freshers are welcome.