Assistant Manager - Digital Ad Operations and CSM

Jiostar; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jiostar is seeking an experienced Assistant Manager of Client Solutions & Operations to oversee the end-to-end lifecycle of digital marketing campaigns in Mumbai. You will lead a small team, ensure on-time delivery across programmatic, social, search, email, and display channels, and align campaigns with client KPIs.

This role requires hands-on campaign control, strict QA, data-driven optimization, and proactive client communication.

Qualifications

• 5+ years of experience in digital ad operations, campaign management, or client solutions.
• 1–2 years in a senior or supervisory role.
• Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk).
• Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables).
• Excellent written and verbal communication skills; ability to explain technical concepts to non-technical clients.

Responsibilities

• Oversee onboarding, setup, execution, and delivery of client campaigns across multiple digital channels (Programmatic, Social, Search, Email, Display).
• Implement QA processes to ensure assets, tracking links, targeting, and budgets are error-free before launch.
• Manage workload distribution within the operations team to meet deadlines and SLAs.
• Act as primary operational contact for key clients, translating goals into campaign strategies.
• Monitor pacing and performance; implement real-time optimizations to maximize ROI.
• Lead post-campaign analysis reports delivering insights and recommendations.
• Mentor and upskill campaign executives; drive automation to boost efficiency.
• Collaborate with Sales, Creative, and Product teams to resolve technical issues and onboard new solutions.

Skills

Ad operations

Campaign management

Client solutions

Data analysis

Communication

Problem solving

Project management

Tools

Google Ad Manager

DV360

Meta Business Manager

The Trade Desk

Excel

Pivot Tables

VLOOKUPs

Job description

## Assistant Manager - Digital Ad Operations and CSMApplylocations: Mumbai - OUCposted on: Posted Todayjob requisition id: JR12229**Job Title: Assistant Manager – Client Solutions & Operations (Campaign Management)****Department:** Client Success / Revenue Operations / Ad Operations**Reports To:** Manager / Director of Client Solutions**Employment Type:** Full-time**Job Summary**We are seeking a data-driven, detail-oriented, and client-centric **Assistant Manager of Client Solutions & Operations** to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs.**Key Responsibilities****1. Campaign Operations & Execution*** **End-to-End Management:** Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display).* **Quality Assurance:** Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch.* **Resource Allocation:** Manage workflow distribution within the operations team to meet strict client deadlines and SLAs.**2. Client Solutions & Strategy*** **Consultative Partnering:** Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies.* **Performance Optimization:** Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI.* **Insightful Reporting:** Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data.**3. Team Leadership & Process Improvement*** **Mentorship:** Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning.* **Workflow Automation:** Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency.* **Cross-Functional Collaboration:** Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions.**Required Skills & Qualifications*** **Experience:** 5+ years of experience in digital ad operations, campaign management, or client solutions, with at least 1–2 years in a senior or supervisory role.* **Technical Proficiency:** \* Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk). + Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must).* **Soft Skills:** + Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients. + Strong problem-solving skills and the ability to thrive under pressure in a fast-paced environment. + Impeccable project management and organizational skills.