Key Account Manager- Mumbai

P.Labs Ventures; Mumbai; On-site; INR 334,800 - 368,280; Full time

Job summary

P.Labs Ventures is seeking an Account Manager in Mumbai to manage client relationships and drive client retention. Successful candidates will develop marketing content and coordinate campaigns across various media channels while ensuring client satisfaction.

The ideal applicant should have strong SEO knowledge and a minimum of 2 years in client servicing. This full-time position offers a salary of ₹30,000 – ₹33,000 per month.

Qualifications

• 2 years client servicing experience preferred.
• 1 year digital marketing experience preferred.
• English fluency required.

Responsibilities

• Manage a portfolio of accounts, ensuring client satisfaction and retention.
• Coordinate with clients to understand campaign plans across media channels.
• Obtain budget approvals from clients for all activities.
• Develop and present performance marketing content calendars.
• Collaborate with SEO clients on campaign alignment.
• Create pitch decks for upselling services.
• Monitor and report on client deliverables and KPIs.

Skills

Understanding of SEO and paid media

Strong interpersonal skills

Excellent written and verbal communication

Adept at technology with a working understanding of digital media

Ability to work with cross-functional teams to deliver clients’ KPIs

Capability to manage multiple projects and accounts

Education

MBA – Marketing

Job description

Overview

We are seeking an Account Manager to manage client relationships across verticals and drive client retention for a diverse portfolio of brands.

Key Responsibilities

• Manage a portfolio of accounts, ensuring client satisfaction and retention.
• Coordinate with clients to understand campaign plans across media channels such as META, Google, etc.
• Obtain budget approvals from clients for all activities.
• Develop and present performance marketing content calendars to clients’ social media teams.
• Collaborate with SEO clients on tasks, updates, and campaign alignment.
• Create pitch decks to upsell and cross‑sell services to existing clients.
• Ideate brand content and partnerships to augment revenue growth.
• Ensure timely account setup, tracking, and integration with the internal team.
• Coordinate with vendors for creative production setup.
• Monitor and report on client deliverables, KPIs, and campaign performance.
• Build long‑term relationships with clients.
• Investigate and determine clients' wants and needs.
• Plan and implement digital strategies for clients.
• Analyze the effectiveness of digital campaigns.
• Set up a list of KPIs to track for each client.
• Prepare and present reports on progress.
• Keep abreast of new trends in digital technology.

Key Success Metrics

• Client retention rates.
• Improvement in clients’ KPIs from onboarding or while taking on the client.
• Efficiency improvements in processes with clients.

Key Skills

• Understanding of SEO and paid media is essential.
• Strong interpersonal skills.
• Excellent written and verbal communication.
• Adept at technology with a working understanding of digital media.
• Ability to work with cross‑functional teams to deliver clients’ KPIs.
• Capability to manage multiple projects and accounts.

Key Behavioral Traits

• Go‑getter.
• Self‑starter, intrinsically motivated.
• Passionate.
• Committed to learning every day.
• Self‑disciplined.

Job Details

Job Type: Full‑time, Permanent
Location: Mumbai (On‑Site)
Schedule: Day shift (Alternate Saturdays – 1st & 3rd)
Experience: 2 years client servicing (preferred) / 1 year digital marketing (preferred)
Language: English (Required)
Education: MBA – Marketing (Preferred)
Pay: ₹30,000 – ₹33,000 per month (₹4.60 – 6.00 LPA)