Assistant Manager

Exela Technologies; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Exela Technologies in Mumbai is seeking an AP Payment Assistant Manager to oversee global vendor payment operations across countries, currencies, and banking platforms, ensuring timely and compliant payment execution.

The role emphasizes operational excellence, internal controls, and leadership of a team, coordinating with Treasury and global finance to meet SLAs and resolve payment issues.

Responsibilities

• Oversee end-to-end global payment processing, including scheduled payment runs, urgent payments, manual payments, and off-cycle payments.
• Ensure timely and accurate payments in accordance with contractual terms, payment calendars, banking cut-off times, and agreed SLAs.
• Monitor payment proposals, payment files, bank acknowledgements, and payment confirmations across multiple banking platforms and currencies.
• Manage rejected, returned, failed, and delayed payments, ensuring timely investigation and resolution.
• Coordinate with Treasury and global finance teams on funding requirements, payment scheduling, and banking-related issues.
• Ensure compliance with global payment policies, approval matrices, segregation of duties, and maker-checker controls.
• Mitigate payment risks by validating beneficiary details and ensuring adherence to regulatory requirements, fraud prevention, and sanctions controls.
• Maintain accurate audit trails and supporting documentation, and support internal/external audits and SOX compliance where applicable.
• Lead daily payment operations, allocate workloads, prioritize activities, and ensure adequate team coverage while monitoring productivity, accuracy, SLA performance, and SOP compliance.
• Coach and develop team members, conduct performance reviews, and support resource planning, onboarding, and business continuity arrangements.
• Act as the primary escalation point for complex payment issues, urgent requests, and operational risks, ensuring timely resolution of vendor queries, bank-related issues, and system exceptions.
• Collaborate with cross-functional teams and banking partners to communicate payment status, delays, and resolution timelines while ensuring adherence to approval procedures and internal controls.
• Prepare and monitor operational dashboards and KPIs covering payment timeliness, accuracy, rejection rates, exceptions, and SLA compliance.
• Conduct root cause analysis of recurring payment issues and drive process standardization, automation, and productivity improvements.
• Maintain SOPs and control documentation, and support ERP enhancements, banking platform upgrades, UAT, and finance transformation initiatives.

Job description

Role Purpose

The AP Payment Assistant Manager is responsible for overseeing global vendor payment operations across multiple countries, legal entities, currencies, and banking platforms, ensuring timely, accurate, and compliant payment execution. The role focuses on operational excellence, adherence to internal controls and SLAs, payment exception management, risk mitigation, team leadership, stakeholder engagement, and continuous process improvement while ensuring business continuity.

Reporting Structure:

This role will report directly to the AP Manager and work closely with global finance, Treasury, and other relevant stakeholders to ensure efficient and effective payment operations.

Key Roles and Responsibilities

Global Payment Operations

• Oversee end-to-end global payment processing, including scheduled payment runs, urgent payments, manual payments, and off-cycle payments.


• Ensure timely and accurate payments in accordance with contractual terms, payment calendars, banking cut-off times, and agreed SLAs.


• Monitor payment proposals, payment files, bank acknowledgements, and payment confirmations across multiple banking platforms and currencies.


• Manage rejected, returned, failed, and delayed payments, ensuring timely investigation and resolution.


• Coordinate with Treasury and global finance teams on funding requirements, payment scheduling, and banking-related issues.

Controls, Compliance, and Risk Management

• Ensure compliance with global payment policies, approval matrices, segregation of duties, and maker-checker controls.


• Mitigate payment risks by validating beneficiary details and ensuring adherence to regulatory requirements, fraud prevention, and sanctions controls.


• Maintain accurate audit trails and supporting documentation, and support internal/external audits and SOX compliance where applicable.

Team Leadership and Performance Management

• Lead daily payment operations, allocate workloads, prioritize activities, and ensure adequate team coverage while monitoring productivity, accuracy, SLA performance, and SOP compliance.


• Coach and develop team members, conduct performance reviews, and support resource planning, onboarding, and business continuity arrangements.

Stakeholder Management and Escalation

• Act as the primary escalation point for complex payment issues, urgent requests, and operational risks, ensuring timely resolution of vendor queries, bank-related issues, and system exceptions.


• Collaborate with cross-functional teams and banking partners to communicate payment status, delays, and resolution timelines while ensuring adherence to approval procedures and internal controls.

Reporting and Continuous Improvement

• Prepare and monitor operational dashboards and KPIs covering payment timeliness, accuracy, rejection rates, exceptions, and SLA compliance.


• Conduct root cause analysis of recurring payment issues and drive process standardization, automation,and productivity improvements.


• Maintain SOPs and control documentation, and support ERP enhancements, banking platform upgrades, UAT, and finance transformation initiatives.