Assistant Manager

EXL Service; Kerala; On-site; INR 800,000 - 1,400,000; Full time

Job summary

ExlService Holdings, Inc. is seeking an Assistant Manager - Cash Application with 6-9 years of experience in Accounts Receivable/O2C.

The role leads end-to-end cash application activities across multiple payment methods and ensures timely reconciliations and month-end close. Candidate should have hands-on SAP experience, people management capability, and a track record of meeting SLAs/KPIs, handling escalations, and managing stakeholder expectations.

Qualifications

• 6-9 years of experience in AR/O2C or cash application roles.
• Strong knowledge of cash application processes and controls.
• Experience managing SLAs/KPIs and stakeholder expectations.

Responsibilities

• Oversee end-to-end cash application activities (ACH, wire, check, lockbox).
• Reconcile accounts and manage unapplied/unidentified cash and payment exceptions.
• Coordinate month-end activities and ensure process improvements.

Skills

Cash Application

Accounts Receivable

SAP

SLA/KPI Management

Excel

Stakeholder Mgmt

Tools

SAP

Job description

We are looking for an Assistant Manager - Cash Application with 6-9 years of experience in Accounts Receivable/O2C operations. The role will be responsible for overseeing end-to-end cash application activities, including ACH, wire, check and lockbox payments, account reconciliations, unapplied/unidentified cash, payment exceptions, and month-end activities.

The candidate should have strong Cash Application/AR process knowledge, hands-on SAP experience, people management capability, and experience managing SLAs/KPIs, escalations, controls, and stakeholder expectations. Strong analytical, Excel, and communication skills are required. Exposure to automated cash application, RPA, process transformation, and continuous improvement will be an added advantage.