Assistant Manager

Global University Systems; Bengaluru, Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

Global University Systems seeks an experienced administrator to oversee Academic Operations, Student Lifecycle Management, and Library Services across campuses.

You will handle student records, admissions support, examinations coordination, and financial processing while ensuring timely, accurate documentation and excellent service to students and staff.

Qualifications

• Graduate or postgraduate with 5-10 years of experience in academic administration or library operations.
• Experience with student information systems, portals, and data/documentation management.
• Strong attention to detail and ability to manage large volumes of data and documentation.
• Proficiency in MS Office, especially Excel and Word.
• Experience with Koha or other Library Management Systems is an added advantage.

Responsibilities

• Maintain and update student records across academic portals.
• Manage student data related to course, programme, and campus changes.
• Process and issue transcripts, bonafide certificates, NOCs, and other student documents.
• Support supplementary examination processes including eligibility, scheduling, and records.
• Assist international students with WES documentation and verification.
• Respond to student inquiries and provide guidance on academic processes and procedures.
• Coordinate registrations and data entry for new students on admissions portals.
• Support admissions examinations administration and mark-sharing with the Admissions team.
• Coordinate with Finance for student fee collection and related transactions.
• Organize and manage library resources, cataloging, and LMS records.
• Support library users with Koha and other digital tools.
• Plan and coordinate campus events including orientations, seminars, and convocations.

Skills

Data management

Attention to detail

Communication skills

Coordination

Multitasking

MS Office proficiency

Education

Graduate or postgraduate

Tools

Koha LMS

Job description

Academic Operations & Student Lifecycle Management

• Maintain and update student information accurately across relevant academic and institutional portals.
• Manage student data related to course, programme, and campus changes.
• Process and issue academic transcripts, bonafide certificates, NOCs, and other student-related documents.
• Maintain data and support administrative processes related to supplementary examinations, including eligibility, scheduling, and records.
• Support international students with WES documentation, verification, and related processes.
• Ensure timely and accurate maintenance of academic records and documentation.

Student Services & Support

• Respond to student enquiries through email, calls, and other communication channels in a timely and professional manner.
• Provide guidance to students on academic processes, documentation, and institutional procedures.
• Coordinate and process student refunds, withdrawals, and transfers in collaboration with relevant teams.
• Act as a key point of contact for students, ensuring a positive and efficient service experience.

Admissions & Examination Support

• Manage registrations and data entry for new students on the admissions portal.
• Support the administration and coordination of entrance examinations.
• Coordinate with examiners and ensure examination marks are accurately populated and shared with the Admissions team.
• Maintain accurate records related to admissions and examination activities.

Financial & Administrative Processing

• Process and coordinate visiting faculty invoices in accordance with institutional processes.
• Support student fee collection and ensure accurate recording and processing of fee-related transactions.
• Coordinate with Finance and other internal stakeholders on financial and administrative requirements.

Library Resource Management

• Organize, catalogue, classify, and maintain books, journals, digital content, and electronic resources.
• Ensure accurate labelling and classification of library resources for easy identification and retrieval.
• Maintain accurate and up-to-date records in the Library Management System (LMS).
• Support the overall organization and efficient functioning of library resources.

Library Services & User Support

• Manage book issuance, returns, renewals, and overdue follow-ups.
• Assist students and faculty in accessing and effectively using library resources.
• Support users in navigating the Koha Library Management System and other digital library tools.
• Provide day-to-day assistance with library-related queries and resource requirements.
• Promote effective utilization of physical and digital library resources among students and faculty.

Campus Events & Coordination

• Support the planning and execution of campus activities including orientation programmes, seminars, workshops, masterclasses, and convocation ceremonies.
• Coordinate with internal teams and stakeholders to ensure smooth execution of events and related administrative activities.
• Provide on-ground operational support during campus events as required.

Qualifications

• Any graduate / Postgraduate.
• 5-10 years of experience.
• Prior experience in academic administration, student services, library operations, or educational institutions will be preferred.
• Strong attention to detail and ability to manage large volumes of data and documentation accurately.
• Comfortable working with student information systems, portals, systems, and digital tools.
• Good written and verbal communication skills.
• Strong coordination and interpersonal skills with the ability to work effectively with students, faculty, and internal stakeholders.
• Ability to multitask, prioritize responsibilities, and work within deadlines.
• Proficiency in MS Office, particularly Excel and Word.
• Experience with Koha or other Library Management Systems will be an added advantage.