Assistant Manager

Pearl Academy; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Pearl Academy, Mumbai & Bangalore campuses, is seeking a detail-oriented professional to support academic operations, student services, and library management. The role involves maintaining student records, admissions support, and ensuring smooth library services across campuses.

The ideal candidate will handle multiple systems with accuracy, coordinate with students, faculty, and internal teams, and help with examinations, transcripts, and fee processing.

Qualifications

• 5-10 years of experience in academic administration or related roles.
• Experience in academic administration, student services, library operations or educational institutions preferred.
• Strong attention to detail and ability to manage large volumes of data accurately.
• Proficient with student information systems, portals, systems, and digital tools.
• Good written and verbal communication skills.
• Strong coordination and interpersonal skills with stakeholders.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• MS Office proficiency, especially Excel and Word.
• Experience with Koha or other Library Management Systems adds advantage.

Responsibilities

• Maintain and update student information accurately across relevant academic and institutional portals.
• Manage student data related to course, programme, and campus changes.
• Process and issue academic transcripts, bonafide certificates, NOCs, and other student-related documents.
• Maintain data and support administrative processes related to supplementary examinations, including eligibility, scheduling, and records.
• Support international students with WES documentation, verification, and related processes.
• Ensure timely and accurate maintenance of academic records and documentation.
• Respond to student enquiries through email, calls, and other communication channels.
• Provide guidance to students on academic processes, documentation, and institutional procedures.
• Coordinate and process student refunds, withdrawals, and transfers in collaboration with relevant teams.
• Act as a key point of contact for students, ensuring a positive and efficient service experience.
• Manage registrations and data entry for new students on the admissions portal.
• Support the administration and coordination of entrance examinations.
• Coordinate with examiners and ensure examination marks are accurately populated and shared with the Admissions team.
• Maintain accurate records related to admissions and examination activities.
• Process and coordinate visiting faculty invoices in accordance with institutional processes.
• Support student fee collection and ensure accurate recording and processing of fee-related transactions.
• Coordinate with Finance and other internal stakeholders on financial and administrative requirements.
• Organize, catalogue, classify, and maintain books, journals, digital content, and electronic resources.
• Ensure accurate labelling and classification of library resources for easy identification and retrieval.
• Maintain accurate and up-to-date records in the Library Management System (LMS).
• Support the overall organization and efficient functioning of library resources.
• Manage book issuance, returns, renewals, and overdue follow-ups.
• Assist students and faculty in accessing and effectively using library resources.
• Support users in navigating the Koha Library Management System and other digital library tools.
• Provide day-to-day assistance with library-related queries and resource requirements.
• Promote effective utilization of physical and digital library resources among students and faculty.
• Support the planning and execution of campus activities including orientation programmes, seminars, workshops, masterclasses, and convocation ceremonies.
• Coordinate with internal teams and stakeholders to ensure smooth execution of events and related administrative activities.
• Provide on-ground operational support during campus events as required.

Skills

Data management

Student services

Koha LMS

MS Excel

MS Word

Communication

Administrative coordination

Tools

Koha

Job description

We are looking for a detail-oriented and organized professional to support academic operations, student services, and library management at our Mumbai & Bangalore campus.

About the Role

The role will involve managing student and academic records, supporting examinations and admissions processes, responding to student requirements, and ensuring the smooth day-to-day functioning of library resources and services. The ideal candidate should be comfortable working across multiple systems, coordinating with students, faculty, and internal teams, and managing data and documentation with a high degree of accuracy.

Responsibilities

Academic Operations & Student Lifecycle Management

• Maintain and update student information accurately across relevant academic and institutional portals.
• Manage student data related to course, programme, and campus changes.
• Process and issue academic transcripts, bonafide certificates, NOCs, and other student-related documents.
• Maintain data and support administrative processes related to supplementary examinations, including eligibility, scheduling, and records.
• Support international students with WES documentation, verification, and related processes.
• Ensure timely and accurate maintenance of academic records and documentation.

Student Services & Support

• Respond to student enquiries through email, calls, and other communication channels in a timely and professional manner.
• Provide guidance to students on academic processes, documentation, and institutional procedures.
• Coordinate and process student refunds, withdrawals, and transfers in collaboration with relevant teams.
• Act as a key point of contact for students, ensuring a positive and efficient service experience.

Admissions & Examination Support

• Manage registrations and data entry for new students on the admissions portal.
• Support the administration and coordination of entrance examinations.
• Coordinate with examiners and ensure examination marks are accurately populated and shared with the Admissions team.
• Maintain accurate records related to admissions and examination activities.
• Process and coordinate visiting faculty invoices in accordance with institutional processes.
• Support student fee collection and ensure accurate recording and processing of fee-related transactions.
• Coordinate with Finance and other internal stakeholders on financial and administrative requirements.

Library Resource Management

• Organize, catalogue, classify, and maintain books, journals, digital content, and electronic resources.
• Ensure accurate labelling and classification of library resources for easy identification and retrieval.
• Maintain accurate and up-to-date records in the Library Management System (LMS).
• Support the overall organization and efficient functioning of library resources.

Library Services & User Support

• Manage book issuance, returns, renewals, and overdue follow-ups.
• Assist students and faculty in accessing and effectively using library resources.
• Support users in navigating the Koha Library Management System and other digital library tools.
• Provide day-to-day assistance with library-related queries and resource requirements.
• Promote effective utilization of physical and digital library resources among students and faculty.

Campus Events & Coordination

• Support the planning and execution of campus activities including orientation programmes, seminars, workshops, masterclasses, and convocation ceremonies.
• Coordinate with internal teams and stakeholders to ensure smooth execution of events and related administrative activities.
• Provide on-ground operational support during campus events as required.

Qualifications

• 5-10 years of experience.
• Prior experience in academic administration, student services, library operations, or educational institutions will be preferred.
• Strong attention to detail and ability to manage large volumes of data and documentation accurately.
• Comfortable working with student information systems, portals, systems, and digital tools.
• Good written and verbal communication skills.
• Strong coordination and interpersonal skills with the ability to work effectively with students, faculty, and internal stakeholders.
• Ability to multitask, prioritize responsibilities, and work within deadlines.
• Proficiency in MS Office, particularly Excel and Word.
• Experience with Koha or other Library Management Systems will be an added advantage.

Job Locations

Why Join Us?

This role offers an opportunity to work at the intersection of academic operations, student experience, and library services within a dynamic higher-education environment. You will play an important role in ensuring seamless academic administration while supporting students and faculty throughout their campus experience.