Assistant Manager

Infosys Limited; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys Limited is looking for an Assistant Manager to lead a pod within the Invoice to Pay process in Bengaluru. The role emphasizes SLA adherence, quality delivery, coaching team members, and resolving day-to-day escalations while handling complex transactions.

The ideal candidate has 9+ years in F&A, preferably with hospital/healthcare exposure, and strong SAP/Oracle, OCR, and workflow tooling experience. Bachelor’s degree is required, with CA-Inter/CMA-Inter/MBA (Finance) preferred.

Qualifications

• Bachelor's degree mandatory.
• CA-Inter/CMA-Inter/MBA (Finance) preferred.
• 9+ years of F&A experience, with small team coordination.
• Experience in hospital/healthcare industry preferred.

Responsibilities

• Lead a pod within Invoice to Pay, ensuring SLA and quality delivery.
• Review and approve payment proposals and reconciliations.
• Escalation point for vendor queries and disputes.
• Plan workload, monitor dashboards, and report performance.
• Support automation and SOP standardisation within sub-process.

Job description

Job ID/Reference Code PROGEN-EXTERNAL-251407

Work Experience 6 - 8 Years

Job Title Assistant Manager

Educational Requirements

BCom,BBA

Service Line

BPO Service Line

Responsibilities

The Assistant Manager leads a pod/team within Invoice to Pay, ensuring SLA and quality delivery, coaching team members, and resolving day-to-day escalations, while continuing to review and process complex transactions.

Key Responsibilities

• Coordinate day-to-day delivery for a pod/sub-process (e.g., a geography, vendor segment, or payment stream), ensuring SLA, TAT, and quality targets are met across the team.
• Review and approve payment proposals, high-value/exception invoices, and vendor reconciliations prepared by the team before release.
• Act as the first point of escalation for vendor and stakeholder queries, complex GR/IR and three-way match disputes, and payment exceptions.
• Plan and allocate work across the team, monitor productivity/quality dashboards, and report performance to the Ops-Manager/Sr.Ops-Manager.
• Own vendor master governance for the assigned scope — approvals, duplicate checks, and periodic clean-up — in coordination with Procurement and Finance.
• Drive closure of month-end and period-close deliverables (GR-IR, accruals, provisioning) within the team’s scope and support audit/tax data requirements.
• Train, coach, and onboard new team members; conduct quality reviews and share feedback.
• Support automation and OCR/RPA improvement initiatives and standardisation of SOPs within the sub-process.

Experience & Domain Expertise

• 9+ years of experience in F&A operations, including experience coordinating/reviewing the work of a small team within Invoice to Pay.
• Experience in the hospital / healthcare industry is strongly preferred.

Skills & Competencies

• Proficiency in Microsoft Office Suite and strong knowledge of SAP/Oracle (AP module), OCR/invoice-scanning tools, and eApproval/workflow tools.
• Team coordination and quality-review skills.
• Stakeholder and escalation management.
• Coaching and on-the-job training ability.
• Exposure to process improvement/automation initiatives.

Qualifications

Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.