Assistant Manager

Infosys Limited; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys Limited is seeking an Assistant Manager for the BPO Finance service line. The role leads a pod handling billing, claims, and collections, ensures SLA, aging, and DSO targets are met, and drives process improvements.

The candidate should have 6–10 years in finance/BPO, a commerce degree, and professional qualifications (CA-Inter/CMA-Inter/MBA in Finance) preferred. You will mentor the team, manage escalations, and contribute to automation initiatives.

Qualifications

• Six to ten years of work experience in BPO/finance operations.
• Bachelor's degree mandatory; professional qualifications preferred.
• Experience in leading pods and SLA management.

Responsibilities

• Lead a pod covering billing, claims, or collections ensuring SLA, ageing, and DSO targets are met.
• Review and approve complex claims, refunds, write-offs, and reconciliations.
• Act as escalation point for insurer, customer, and hospital issues; drive resolutions.
• Monitor team productivity, quality, ageing dashboards; report to Ops-Manager/Sr.Ops-Manager.
• Own consolidation of ageing, DSO, and collections MIS for pod and reporting.
• Drive month-end/period-close deliverables for the pod and audits.
• Train, coach, onboard team; conduct quality reviews.
• Contribute to automation initiatives (RPA cash application, claim tracking tools).

Skills

People leadership

Stakeholder management

Billing & claims knowledge

Process improvement

Education

Bachelor's degree in Commerce

CA-Inter

CMA-Inter

MBA in Finance

Tools

RPA tools

MIS reporting

Job description

Job ID/Reference Code PROGEN-EXTERNAL-251461

Work Experience 6 - 10 Years

Job Title Assistant Manager

Educational Requirements BCom

Service Line BPO Service Line

Responsibilities

• Lead a pod covering billing, claims, or collections/cash application, ensuring SLA, ageing, and DSO targets are met.
• Review and approve complex claims, refunds, write-offs, and reconciliations prepared by the team before submission/posting.
• Act as escalation point for insurer, customer, and hospital stakeholder issues, and drive resolution of systemic billing/claims/collection issues.
• Monitor team productivity, quality, and ageing dashboards; report performance to the Ops-Manager/Sr.Ops-Manager.
• Own consolidation of ageing, DSO, and collections MIS for the pod and support management reporting.
• Drive month-end/period-close deliverables (provisions, write-offs, reconciliations) for the pod and support audits.
• Train, coach, and onboard team members and conduct periodic quality reviews.
• Contribute to automation initiatives (RPA cash application, claim tracking tools) for the sub-process.

Technical and Professional Requirements

• Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.