Assistant Manager

Infosys BPM; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Infosys BPM is seeking a qualified finance professional to lead an O2C pod focused on billing, claims, and cash application. The role ensures SLA attainment, manages ageing and DSO targets, and provides escalation support for insurer, customer, and hospital stakeholders.

The candidate will review complex claims and reconciliations, drive process improvements, and mentor team members. A Bachelor's degree is mandatory with finance qualifications preferred. Pune, India-based opportunity.

Qualifications

• Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.
• BCom is required as educational background.

Responsibilities

• Lead a pod covering billing, claims, or collections/cash application, ensuring SLA, ageing, and DSO targets are met.
• Review and approve complex claims, refunds, write-offs, and reconciliations prepared by the team before submission/posting.
• Act as escalation point for insurer, customer, and hospital stakeholder issues, and drive resolution of systemic billing/claims/collection issues.
• Monitor team productivity, quality, and ageing dashboards; report performance to the Ops-Manager/Sr.Ops-Manager.
• Own consolidation of ageing, DSO, and collections MIS for the pod and support management reporting.
• Drive month-end/period-close deliverables (provisions, write-offs, reconciliations) for the pod and support audits.
• Train, coach, and onboard team members and conduct periodic quality reviews.
• Contribute to automation initiatives (RPA cash application, claim tracking tools) for the sub-process.

Skills

O2C

Education

BCom

CA-Inter / CMA-Inter / MBA (Finance)

Job description

Roles & Responsibilities

• Lead a pod covering billing, claims, or collections/cash application, ensuring SLA, ageing, and DSO targets are met.
• Review and approve complex claims, refunds, write-offs, and reconciliations prepared by the team before submission/posting.
• Act as escalation point for insurer, customer, and hospital stakeholder issues, and drive resolution of systemic billing/claims/collection issues.
• Monitor team productivity, quality, and ageing dashboards; report performance to the Ops-Manager/Sr.Ops-Manager.
• Own consolidation of ageing, DSO, and collections MIS for the pod and support management reporting.
• Drive month-end/period-close deliverables (provisions, write-offs, reconciliations) for the pod and support audits.
• Train, coach, and onboard team members and conduct periodic quality reviews.
• Contribute to automation initiatives (RPA cash application, claim tracking tools) for the sub-process.

Technical Requirement

Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.

Educational Requirement

BCom

Preferred Skills

Finance & Accounts->O2C

Service Line

BPO Service Line