Assistant General Manager

The Hosteller; Maharashtra; Sur place; INR 1 500 000 - 2 800 000; Plein temps

Résumé du poste

The Hosteller seeks a General Manager/Assistant General Manager to lead operations for a 35-50-key backpacker hostel. You will supervise front office, housekeeping, HR, F&B, guest experience, R&M, security and safety in line with our SOPs.

You should have hospitality qualifications and 5+ years in hotel/hostel operations, with strong P&L awareness. Willingness to relocate anywhere in southern India is required to support scalable growth.

Qualifications

• 5+ years in hotel/hostel operations.
• Graduate or diploma in hospitality.
• Willing to relocate to southern India.
• Strong knowledge of hospitality operations and service standards.

Responsabilités

• Oversee front office, housekeeping, F&B, engineering and security to maintain quality and SOP compliance.
• Manage P&L and cost control while delivering high service quality.
• Mentor and motivate staff; coordinate with local departments and vendors.

Connaissances

General management

P&L management

Operations leadership

Staff supervision

Guest experience

Formation

Hospitality diploma/degree

Description du poste

Department: Hotel operations

Job experience: 5+ years

Job brief

A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc., as per the company's standard operating procedures.

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view
• Understanding hotel pre-launch phase, day-to-day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Managing P&L and cost-effectiveness while ensuring high service quality
• Motivating, mentoring and aligning staffs
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 5 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Flexible to relocate anywhere in southern India