Assistant Front Office Manager

IHG Hotels & Resorts; Manwala Kalan; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Uniform provided

Staff room discounts

Strong training program

Job summary

IHG Hotels & Resorts is seeking an Assistant Front Office Manager for its Jalandhar (Pre-Opening) property. You will own guest registration, reservations, porter, and concierge services while leading a front office team designed to deliver the warmest welcomes and memorable stays.

The role requires a Bachelor’s degree in Hotel Management or related field and at least 3 years in Front Office/Guest Services with leadership responsibilities; fluent English is essential.

Qualifications

• Bachelor’s degree or higher in Hotel Management or Business Administration.
• Minimum 3 years in Front Office/Guest Services with management experience.
• Must speak fluent English; other languages are preferred.

Responsibilities

• Lead and coach the Front Office team to deliver exceptional guest experiences and a warm welcome.
• Engage with guests to resolve issues and build personal relationships.
• Conduct regular front office inspections to ensure a strong first impression.
• Assist in budgeting and explore revenue opportunities from walk-ins and upselling at the front desk.
• Train team members on PBX procedures and take the lead during emergencies or crises.
• Report to the Director of Rooms and oversee a multi-specialist front desk team.

Skills

Fluent English

Education

Bachelor’s degree or higher in Hotel Management/Business Administration

Job description

Job Description:

Holiday Inn Express & Suites Jalandhar (Pre-Opening) is a contemporary hotel offering 126 well-appointed rooms, strategically located along the Grand Trunk Road (NH-1), the six-lane Delhi–Ludhiana–Jalandhar–Amritsar highway. The hotel benefits from excellent visibility and frontage on this key arterial route, with convenient access via the Jalandhar–Amritsar–Delhi corridor, making it an ideal choice for both business and leisure travellers. Guests can enjoy all-day dining at Express Café, featuring 70 covers, along with a range of wellness facilities including a swimming pool, fitness centre, and spa & salon. The hotel also offers flexible meeting and event space across multiple venues, making it well-suited for corporate meetings, training sessions, conferences, and social gatherings.

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for an Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Requirements: