Executive - Soft Service

Cushman & Wakefield; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield in Bengaluru is seeking an Executive - Soft Services to manage facility soft services operations, ensure cleanliness, pantry and vendor coordination to deliver a high-quality workplace experience. You will supervise housekeeping, pest control, plant maintenance, stock management, and cost-effective procurement, while ensuring HSE compliance and timely service requests.

Ideal candidates have 5–7 years in facilities operations, strong communication, attention to detail, and

Qualifications

• 5 to 7 years in Facilities Operations as Soft Services Executive.
• Strong written and oral communication skills.
• High attention to detail and the ability to operate in a fast-paced environment taking right decisions for resolve.
• Willingness to work in shifts.
• Residing preferably near to worksite within 10kms.

Responsibilities

• Manage Soft Services Operations of the facility in full and ensure upkeep.
• Oversee daily housekeeping, pantry, pest control, indoor plant maintenance, office supplies and other soft service activities to ensure seamless facility operations.
• Coordinate & support the site Facility team & Property Team for smooth operations.
• Deliver a high-quality workplace experience by addressing employee requests, resolving concerns promptly, and maintaining service excellence.
• Conduct routine inspections of entire office, meeting rooms, washrooms, Pantry, Cafeteria, and common areas & maintain cleanliness and hygiene.
• Manage pantry operations, monitor stock levels, coordinate with vendors for timely supplies and ensure food safety and hygiene compliance.
• Track, prioritize, and close employee service requests and all Workorders through FAMIS360 within agreed timelines.
• Maintain adequate stock of housekeeping and pantry consumables, monitor usage trends, and support cost-effective procurement practices.
• Ensure Vendor compliance & HSE compliance with workplace safety regulations, hygiene standards, environmental guidelines, and company policies.
• Prepare daily, weekly, and monthly operational reports, service performance metrics, audit records, and compliance documentation.
• Continuous Improvement Initiatives - Identify opportunities for process improvements, sustainability practices, cost optimization, and enhanced employee workplace experience.
• Ensure client satisfaction
• Follow up with Vendors for submission of Invoice on time
• Support audits, Emergency response, fire drills, and business continuity activities.
• Responsible for reporting on site performances to Operations Head

Job description

Job Title

Executive - Soft Service

Job Description Summary

Job Description

Manage Soft Services Operations of the facility in full. Always ensure upkeep of facility.

Oversee daily Housekeeping, Pantry, Pest control, indoor plant maintenance, office supplies and other soft service activities to ensure seamless facility operations.

Coordinate & support the site Facility team & Property Team for smooth operations

Deliver a high-quality workplace experience by addressing employee requests, resolving concerns promptly, and maintaining service excellence.

Conduct routine inspections of entire office, meeting rooms, washrooms, Pantry, Cafeteria, and common areas & maintain cleanliness and hygiene

Manage pantry operations, monitor stock levels, coordinate with vendors for timely supplies and ensure food safety and hygiene compliance

Track, prioritize, and close employee service requests and all Workorders through FAMIS360 within agreed timelines.

Maintain adequate stock of housekeeping and pantry consumables, monitor usage trends, and support cost-effective procurement practices.

Ensure Vendor compliance & HSE compliance with workplace safety regulations, hygiene standards, environmental guidelines, and company policies.

Prepare daily, weekly, and monthly operational reports, service performance metrics, audit records, and compliance documentation.

Continuous Improvement Initiatives - Identify opportunities for process improvements, sustainability practices, cost optimization, and enhanced employee workplace experience.

Ensure client satisfaction

Follow up with Vendors for submission of Invoice on time

Support audits, Emergency response, fire drills, and business continuity activities.

Responsible for reporting on site performances to Operations Head

About You:

5 to 7 years’ experience in Facilities Operations as Soft Services Executive

Strong written and oral communication skills

High attention to detail and the ability to operate in a fast-paced environment taking right decisions for resolve.

Willingness to work in shifts.

Residing preferably near to worksite within 10kms.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

INCO: “Cushman & Wakefield”