Assistant Engineer Noida,Uttar Pradesh,India Service Delivery Posted 41 mins ago

Ericsson; Dadri; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Job summary

Ericsson AB in Noida, Uttar Pradesh, is seeking an Assistant Engineer to join our 1st Level Operations team. The role focuses on coordinating, supporting, and executing reactive/proactive maintenance to keep services up and SLA-compliant.

You will monitor services, manage events, resolve incidents at the 1st level, and collaborate on problem management, with 24/7 shift readiness and familiarity with NOC processes and ITIL principles.

Qualifications

• 5+ years of experience in telecom or NOC.
• Monitor services and manage events at the 1st level.
• Assist in incident resolution and escalation within SLA.
• Initiate problem management and corrective maintenance.
• Proactive monitoring to improve customer experience.

Responsibilities

• Monitor services and manage events at the 1st level.
• Assess trends from customer complaints and incidents.
• Manage and resolve incidents at the 1st level; escalate when needed.
• Initiate problem management and support corrective maintenance execution.
• Monitor and improve customer experience based on use cases.

Skills

NOC knowledge

ITIL

GSM call flow

Linux basics

Monitoring & incidents

Tools

OneFM

Grafana

OneTM

ITSM

Job description

Hybrid## Assistant EngineerNoida,Uttar Pradesh,IndiaUse AI to find out how well you match with this jobJob ID: 792034## Join our Team**About this opportunity:**We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.**What you will do:*** Monitor services and manage events at the 1st level.* Assess trends identified from customer complaints.* Manage and resolve incidents at the 1st level.* Escalate and track incidents.* Initiate problem management and support corrective maintenance execution.* Monitor and improve customer experience based on use cases.* Planned activity support & group mail box management.**The skills you bring:*** Ericsson Operations Engine - Mode Of Operations.* Should have good knowledge on Network operation centre (NOC).* Must be proficient in basic telecommunication fundamentals.* Understanding the importance of SLA and RT.* Quick learner and flexible for Operations requirement* Essential good verbal and written communication Skills* Good / Excellent knowledge of GSM call flow* Understanding of ITIL* Basics Linux and Charging System Understanding.* Should have experience of 5+ years of experience in telecom or NOC.* Willing to work in shifts in 24\\*7 support team.* Monitoring of alerts via monitoring tools like OneFM, Grafana* TT creation within required SLA through TT creating tools oneTM, ITSM**“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”**