Service Monitoring Engineer

Ericsson; Dadri; On-site; INR 450,000 - 750,000; Full time

Job summary

Ericsson AB in Noida, India is seeking a Service Monitoring Engineer to lead 1st level proactive and reactive maintenance activities, ensuring services meet SLA commitments. You will coordinate with internal teams and customers to monitor services, manage alarms, and support performance investigations.

The role requires a degree in IT/Telecommunications and 1–2 years of hands-on network support experience, with strong problem-solving and communication skills.

Qualifications

• Bachelor’s degree in IT, Telecommunications, or a related engineering field.
• 1–2 years of hands-on experience in network support, troubleshooting, and alarm monitoring.
• Strong problem-solving skills with a customer-centric approach.
• Good communication skills to coordinate with internal teams, vendors, and customers.
• Experience with network monitoring tools and ticketing systems.
• Understanding of telecom infrastructure and hardware components.
• Ability to work under pressure and manage multiple incidents simultaneously.

Responsibilities

• Engage in 1st Level Service Monitoring and Event Management.
• Manage Service and Resource Alarm Handling.
• Contribute to Resource and Service Performance Monitoring.
• Oversee Security Event Monitoring.
• Facilitate Incident Identification.
• Support Capacity and Performance Investigations.

Skills

Problem solving

Customer-centric

Communication skills

Network monitoring tools

Education

Bachelor's degree in IT/Telecommunications

Tools

Ticketing systems

Job description

Join our TeamAbout this opportunity:We are currently seeking an innovative and dedicated Service Monitoring Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you.What you will do:Engage in 1st Level Service Monitoring and Event Management.Manage Service and Resource Alarm Handling.Contribute to Resource and Service Performance Monitoring.Oversee Security Event Monitoring.Facilitate Incident Identification.Support Capacity and Performance Investigations.The skills you bring:Bachelor’s degree in IT, Telecommunications, or a related engineering field.1–2 years of hands-on experience in network support, troubleshooting, and alarm monitoring.Strong problem-solving skills with a customer-centric approach.Good communication skills to coordinate with internal teams, vendors, and customers.Experience with network monitoring tools and ticketing systems.Understanding of telecom infrastructure and hardware components.Ability to work under pressure and manage multiple incidents simultaneously.All academic credentials must be from recognized and accredited institutions and are further subject to verification.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: India (IN) || NoidaReq ID: 794107