Application Engineer

Ericsson; Dadri; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Ericsson GmbH in Noida is seeking a Senior MFS Operations professional to manage maintenance and support of mobile financial services platforms. You will coordinate patches, upgrades, and troubleshooting across the lifecycle, ensuring security and reliability for global customers.

The role requires 8–10 years of relevant experience, strong Linux knowledge, and scripting in Shell/Python, with hands-on container experience using Docker and Kubernetes. Fluency in English is essential.

Qualifications

• Degree in computer science or engineering with strong IT fundamentals.
• 8–10 years of relevant experience in operations and service delivery.
• Solid Linux/Unix handling knowledge and scripting abilities.
• Experience with container tech (Docker/Kubernetes) and automation (Ansible).

Responsibilities

• Coordinate, manage, and execute maintenance activities with high SLA standards.
• Perform change impact analysis and support change introduction.
• Investigate, debug, reproduce issues, provide fixes, and verify operability.
• Contribute to meeting SLAs and KPIs for customers.
• Handle calls and bridges, update stakeholders on progress and resolution.
• Join the shift roster to cover operational needs.

Skills

Fluent English

Exceptional communication

Team player

Problem solving

Active listening

Adaptable

Education

Degree in Software Engineering or similar

Tools

Docker

Kubernetes

Linux/Unix

Shell scripting

Python

Ansible

Grafana

Elasticsearch

Oracle database

Job description

Join our Team

About this opportunity:

At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.

The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.

Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.

Are you our new colleague in MFS Operations? We need one more driving person who is passionate at achieving results by teamwork in our rapidly growing business.

The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations.

You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.

What you will do:

• Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
• Change Introduction impact analysis Support.
• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
• Contribute to meeting the SLAs and KPIs as applicable for our customers.
• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
• Be part of our shift roaster to cover operational needs.

The skills you bring:

• Degree in Software Engineering or similar.
• 8 -10 years of relevant experience
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Shell, Python, Ansible).
• Experience in container technologies e.g. Docker/Kubernetes.
• Knowledge on Grafana, Elastic search is a merit.
• Able to do standard configurational changes and regular application upgrades using SOP/MOP.
• Meritorious is Oracle database experience.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in.
• ITIL processes knowledge is a merit.
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Fluent in spoken and written English.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Flexible and adaptable; able to work in ambiguous situations.
• Problem solving and root cause identification skills.
• Must be a team player and able to work collaboratively with and through others.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida