Assistant Branch Manager-Inbound_BRANCH BANKING_0466_4593_1006811

Kotak Mahindra Bank; New Delhi; On-site; INR 500,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank in New Delhi seeks an proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensuring compliance and exceptional service. You will lead staff, manage customer flows, and handle cash operations within policy limits, while maintaining AML/KYC compliance for account opening processes.

The role emphasizes strong leadership, deep banking operations knowledge, and a commitment to delivering superior customer experiences in a fast-paced branch environment.

Qualifications

• Strong leadership skills essential for guiding a front-line team.
• Deep understanding of banking operations and customer service processes.
• Commitment to delivering exceptional customer experiences while maintaining compliance.
• Familiarity with AML and KYC requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and TC within prescribed limits.
• Address and resolve customer complaints within defined TAT.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Banking operations

Regulatory compliance

Leadership

Customer service

AML/KYC

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveller's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.