Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Hyderabad; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank Limited in Hyderabad is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory and audit compliance, and lead customer service processes.

The ideal candidate will exhibit strong leadership, deep knowledge of banking operations, and a commitment to delivering exceptional customer experiences while managing queues, cash operations, and AML/KYC compliance for new accounts.

Job description

Assistant Branch Manager-Inbound_BRANCH BANKING-Area Head's Office_Hyderabad

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences. Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC. Experience Level Senior Level