Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Kozhikode district; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited in Vadakara invites applications for Assistant Branch Manager-Inbound to oversee daily branch operations and ensure regulatory compliance while delivering outstanding customer experiences.

The role focuses on managing customer service processes, supervising staff, handling cash operations including FX, and maintaining audit readiness.

The candidate should possess mid-level experience in branch banking with strong leadership and a commitment to AML/KYC standards.

Qualifications

• Experience in branch banking operations and procedures.
• Knowledge of AML/KYC processes.
• Ability to authorize and verify system inputs for transactions.

Responsibilities

• Oversee day-to-day branch operations and ensure smooth functioning.
• Ensure compliance with policies, audits, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and traveler’s cheques within limits.
• Address customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms.

Skills

Banking operations

Leadership

Customer service

AML/KYC compliance

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Vadakara

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences. Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level