Assistant Branch Manager - Branch Banking

Kotak Mahindra Bank Limited; Zone 1 Tiruvottiyur; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank seeks a proactive Assistant Branch Manager-Inbound for its Chennai branch to oversee daily operations, ensure regulatory compliance, and deliver exceptional customer experiences. This role focuses on managing customer service processes, AML/KYC controls, cash operations including FX/TCs, and supervising the lobby to minimise queues while upholding audit standards.

The ideal candidate will demonstrate strong leadership and branch-level process improvement skills to drive

Qualifications

• Oversee day-to-day branch operations to ensure smooth functioning.
• Ensure compliance with bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions performed by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations including FX and traveler's cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.

Responsibilities

• Oversee day-to-day branch operations to ensure smooth functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound Branch Banking Service Chennai

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level: Mid Level