Assistant Branch Manager - Inbound Banking

Kotak Mahindra Bank Limited; Chennai; On-site; INR 550,000 - 950,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations in Chennai, ensuring smooth service and regulatory compliance. You will manage customer service processes, supervise staff, control cash operations including FX and travelers cheques, and monitor queue management for efficient service.

Candidates should possess strong leadership, a thorough understanding of banking operations, AML and KYC controls for new accounts, and a commitment to delivering

Qualifications

• Proven leadership experience in retail banking.
• Strong knowledge of banking operations and regulatory requirements.
• Experience with AML/KYC compliance.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

Job description

Assistant Branch Manager-Inbound_BRANCH BANKING_0466_8518_1037131

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level