Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank; Punjab; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank - Chandigarh is seeking an Assistant Branch Manager-Inbound to lead daily branch operations and ensure regulatory compliance. The role focuses on delivering exceptional customer experiences, managing service processes, and maintaining operational efficiency.

The candidate will oversee cash operations, customer transactions, and queue management while ensuring AML/KYC controls and adherence to audit standards. Strong leadership and banking operations knowledge are essential.

Qualifications

• Experience in mid-level branch banking operations.
• Familiarity with AML/KYC processes and regulatory requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Customer service

Regulatory compliance

Team management

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Chandigarh

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level