Assistant Branch Manager - Branch Banking

Kotak Mahindra Bank; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kotak Mahindra Bank Gurgaon is seeking a proactive Assistant Branch Manager-Inbound to oversee day-to-day branch operations and ensure exceptional customer service. You will lead staff, enforce policies, and ensure compliance with AML/KYC and regulatory standards.

The role involves managing cash operations, FX/TC handling within limits, reducing customer wait times, and addressing complaints within defined TAT, while maintaining audit readiness.

Qualifications

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Job description

Assistant Branch Manager-Inbound_BRANCH BANKING-Branch Head_Gurgaon

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.

The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Manage branch lobby and customer queues to enhance service delivery.

Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.

Address and resolve customer complaints within defined turnaround times (TAT).

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level