Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank; Dehradun; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations in Dehradun. You will ensure compliance with regulatory and audit standards, manage customer service processes, and drive operational efficiency.

The ideal candidate demonstrates strong leadership, solid knowledge of banking operations, and a commitment to delivering exceptional customer experiences at the branch level.

Qualifications

• Strong leadership skills.
• Solid understanding of banking operations.
• Commitment to delivering exceptional customer experiences.
• Experience ensuring regulatory and audit compliance at branch level.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Customer service

Regulatory compliance

Auditing standards

AML/KYC

Cash handling

Problem solving

Job description

Assistant Branch Manager-Inbound_BRANCH BANKING_0466_5168_1092498

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


• Authorize and verify system inputs for customer transactions and service requests done by subordinates.


• Manage branch lobby and customer queues to enhance service delivery.


• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


• Address and resolve customer complaints within defined turnaround times (TAT).


• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level