Assistant Account Manager

Smartworks; Kalyani Nagar; On-site; INR 500,000 - 700,000; Full time

Job summary

Smartworks in India invites applications for an Assistant Account Manager in the Account Management department. You will oversee end-to-end client engagement from onboarding to renewal, coordinating with design, sales and partnerships to meet client needs.

The role emphasizes presales collaboration, post-sales upsell, and ensuring smooth operations with internal teams. You will act as the customer voice, manage escalations, and support clients with product training to maximise value.

Qualifications

• BA/BS or equivalent in Business, Marketing, Hospitality or related field.
• 3-6 years of experience in a client-facing Sales and Account Management role.
• Thrives in a fast-paced environment with strong attention to detail.
• 3+ years of people management experience; team of 5+ preferred.

Responsibilities

• End-to-end management of clients from onboarding to ongoing engagement.
• Presales: capture requirements with Design, Sales, Partnerships; document & sign-off.
• Post-sales: upsell/cross-sell services, coordinate with Partnerships for additional offerings.
• Ensure smooth operations with internal teams and act as customer advocate.
• Provide product training/support to help clients maximize value.
• Handle escalations and ensure SLA commitments are met.
• Manage renewals and client retention.

Skills

Communication skills

Organization skills

Project management

People management

Education

Bachelor's degree

Job description

Designation: Assistant Account Manager Department: Account Management

Key Roles & Responsibilities:

• This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
• Presales:
  • Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
  • Making sure that the requirements are documented and signed off by clients.
  • Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
• Post Sales:
  • Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
  • Working with internal stakeholders ensuring smooth operations of the clients.
  • Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
  • Provide support to customers or training on products to help customers plan and understand the best ways to utilize company product’s basis needs and business plans.
  • Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
  • Renewals and retention of the client.

Skills & Qualification Required:

• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
• 3-6 years of experience in a client facing Sales and Account Management role.
• Thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong communication, organization, and project management skills
• 3+ years of people management experience is a must; experience managing teams of 5+ people preferred