Area Service Manager - Pune

BSH Bosch und Siemens Hausgeräte GmbH; Pune District; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

BSH Household Appliances Manufacturing Private Limited in Pune is seeking a dedicated professional to manage customer escalations and ensure timely resolutions on-site.

You will collate open call details, track follow-ups, and coordinate with field teams and HO functions to close CCC cases with customer satisfaction.

Diploma or BE/BTech holders preferred; role emphasizes strong coordination and proactive communication.

Qualifications

• Diploma or BE/BTech required.

Responsabilités

• Collate open call details and create a tracker for effective follow up
• Follow up for the high ageing calls with technicians & ISPs and spare parts team
• Custodian of entire open calls feedback mechanism for service operation
• Coordinate with field team on CCC cases and ensure to close the CCC after obtaining the customer satisfaction
• Liaison with HO functions like SPICE team, SPC, call center & controlling

Connaissances

Escalation handling

Follow-up

Coordination

Formation

Diploma

BE/BTech

Description du poste

Tomorrow is our home.

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on our employees who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

BSH Household Appliances Manufacturing Private Limited | Full time | Work Mode: On-site
Pune

Your responsibilities

Handling escalations of customers and ensuring their satisfactory and timely resolution

• Collate open call details and create a tracker for effective follow up
• Follow up for the high ageing calls with technicians & ISPs and spare parts team
• Custodian of entire open calls feedback mechanism for service operation
• Coordinate with field team on CCC cases and ensure to close the CCC after obtaining the customer satisfaction
• Liaison with HO functions like SPICE team, SPC, call center & controlling

Your profile

• Preferred Qualification: Diploma/BE/Btech

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