AREA SERVICE MANAGER

HD Hyundai Construction Equipment Co., Ltd.; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

HD Hyundai Construction Equipment India is seeking a seasoned field service professional to provide on-site technical support, troubleshoot complex failures, and lead field initiatives across our service network in India. The role requires a Diploma or BE in Mechanical Engineering and 7–10 years of CE industry experience.

The incumbent will monitor service issues, coordinate with OEMs, manage warranty processes, and drive CSI while building strong dealer relationships.

Qualifications

• Diploma or BE in Mechanical Engineering.
• 7–10 years of experience in the Construction Equipment industry.
• Strong technical and troubleshooting capabilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide technical support, troubleshooting and failure/root-cause analysis.
• Monitor service issues, customer complaints and ensure timely resolution/escalation.
• Execute field campaigns, trials, modifications and service initiatives as per HO guidelines.
• Monitor Hyundai and competitor product performance and identify improvement opportunities.
• Drive customer satisfaction (CSI) and manage customer escalations.
• Manage warranty claims, analysis and related reporting.
• Coordinate with OEMs for technical issues, joint inspections and field support.
• Prepare MIS and maintain records of field service operations and product failures.
• Train dealer engineers and customer operators; conduct field audits.
• Drive parts, lubricants, attachments, recon & refurbishment business.
• Support dealer workshop development and strengthen dealer service capabilities.
• Build strong customer relationships and support business growth.

Skills

Technical troubleshooting

Customer handling

Field service

Communication skills

Education

Diploma / BE in Mechanical Engineering

Job description

We are looking for driven individuals who are passionate about making an impact on the future.

Educational: Diploma / B.E. in Mechanical Engineering

The Hyundai Group was founded by Chung Ju-Yung in 1947 South Korea & thus began the Hyundai Story. The Group further went on to diversify into several conglomerates, one of which is HD Hyundai Construction Equipment India, widely recognized industry leader in manufacturing & providing technologically advanced Hydraulic Excavators & material handling equipment in India. Since 2007, HCE India is a successful vertical of the global Hyundai Construction Equipment Network of Hyundai Heavy Industries. Our goal has always been to go beyond meeting customer's equipment needs & make their business more successful. Therefore, apart from expanding our product lines & dealer network, we are continually improving our quality & services. HD Construction Equipment India is Headquartered in Chakan Pune with sales office in Viman Nagar Pune & R& D office in Hinjewadi Pune. Six Regional Offices at Delhi, Nagpur, Kolkata, Bangalore, Hyderabad & Mumbai & Parts Distribution Center is in Pune, Bangalore Kolkata. Customers are always a priority & live up to Hyundais true spirit to become Preferred choice of Customers.

Location: As per business requirement

Reporting To: Regional Service Manager

Functional Reporting: HOD - After Sales

Key Responsibilities

• Provide technical support, troubleshooting and failure/root-cause analysis.
• Monitor service issues, customer complaints and ensure timely resolution/escalation.
• Execute field campaigns, trials, modifications and service initiatives as per HO guidelines.
• Monitor Hyundai and competitor product performance and identify improvement opportunities.
• Drive customer satisfaction (CSI) and manage customer escalations.
• Manage warranty claims, analysis and related reporting.
• Coordinate with OEMs for technical issues, joint inspections and field support.
• Prepare MIS and maintain records of field service operations and product failures.
• Train dealer engineers and customer operators; conduct field audits.
• Drive parts, lubricants, attachments, recon & refurbishment business.
• Support dealer workshop development and strengthen dealer service capabilities.
• Build strong customer relationships and support business growth.

Required Skills & Competencies

• Strong technical and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Analytical and problem-solving ability.
• Good planning and execution skills.
• Strong customer handling and dealer management skills.
• Good temperament and ability to work in field-based environments.

Qualification & Experience

Education: Diploma / B.E. in Mechanical Engineering

Experience: 7-10 years in Construction Equipment (CE) Industry