AREA SERVICE MANAGER

Hyundai Construction Equipment; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Hyundai Construction Equipment is seeking an Area Service Manager in India to lead field service activities across assigned regions. The role focuses on providing technical support, diagnosing issues, and driving service initiatives in alignment with HO guidelines.

You will monitor customer concerns, coordinate with OEMs, and ensure timely problem resolution. The candidate should have a Diploma or BE in Mechanical Engineering with 7–10 years of experience in CE, and be comfortable with

Qualifications

• Diploma or BE in Mechanical Engineering is required.
• 7–10 years of experience in the Construction Equipment industry.
• Willingness to work in field-based environments and travel as needed.

Responsibilities

• Provide technical support, troubleshooting and root-cause analysis.
• Monitor service issues and customer complaints with timely resolution/escalation.
• Execute field campaigns, trials, modifications and service initiatives per HO guidelines.
• Monitor product performance and identify improvement opportunities.
• Drive customer satisfaction and manage customer escalations.
• Manage warranty claims and related reporting.
• Coordinate with OEMs for technical issues and field support.
• Prepare MIS and maintain records of field service operations.

Skills

Technical troubleshooting

Interpersonal communication

Analytical thinking

Planning & execution

Customer handling

Dealer management

Education

Diploma / BE in Mechanical Engineering

Job description

Job Title

Area Service Manager

Job Summary

We are looking for driven individuals who are passionate about making an impact on the future.

Details

• Experience: 7 10 years
• Location: As per business requirement
• Educational: Diploma / B.E. in Mechanical Engineering

Responsibilities

• Provide technical support, troubleshooting and failure/root-cause analysis.
• Monitor service issues, customer complaints and ensure timely resolution/escalation.
• Execute field campaigns, trials, modifications and service initiatives as per HO guidelines.
• Monitor Hyundai and competitor product performance and identify improvement opportunities.
• Drive customer satisfaction (CSI) and manage customer escalations.
• Manage warranty claims, analysis and related reporting.
• Coordinate with OEMs for technical issues, joint inspections and field support.
• Prepare MIS and maintain records of field service operations and product failures.
• Train dealer engineers and customer operators; conduct field audits.
• Drive parts, lubricants, attachments, recon refurbishment business.
• Support dealer workshop development and strengthen dealer service capabilities.
• Build strong customer relationships and support business growth.

Required Skills Competencies

• Strong technical and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Analytical and problem-solving ability.
• Good planning and execution skills.
• Strong customer handling and dealer management skills.
• Good temperament and ability to work in field-based environments.

Qualifications Experience

• Education: Diploma / B.E. in Mechanical Engineering
• Experience: 7 10 years in Construction Equipment (CE) Industry