Area Service Manager

Whirlpool, Inc.; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Whirlpool Corporation in India seeks a capable professional to ensure quality operations via service partners, support trade partners, and maintain revenue from service activities. The role covers stock management, defect resolution, partner engagement, and technical guidance to service engineers while driving accessory and parts sales.

The position requires a B.tech and strong communication, sales sensibility, bold planning, and persistent drive to achieve targets, with a focus on customer

Qualifications

• B.tech is required.

Responsibilities

• Validate replacement calls and initiate the process from service end.
• Assist service partners in stock management for spare parts.
• Defect management and trade.
• Maintain trade partner satisfaction by providing timely resolution for defective products at the shop floor.
• Provide swift response to escalated customer issues raised by trade partners.
• Coordinate with Branch Service Manager and Service Team for targets and product modifications.
• External meetings with service partners to ensure efficient customer service.

Skills

Mechanical concepts

Electrical concepts

Sales intuition

Communication skills

Boldness / risk-taking

Drive / perseverance

Education

B.tech

Job description

About Whirlpool CorporationWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constantpursuit of improving life at home. As the only major U.S.-based manufacturer of kitchenand laundry appliances, the company is driving meaningful innovation to meet the evolvingneeds of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid,JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reportedapproximately $16 billion in annual net sales - close to 90% of which were in the Americas -41,000 employees, and 35 manufacturing and technology research centers. Additionalinformation about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

Enter job family description in this section. Refer to this sheet for job family descriptions and translations. If the job family is not present in the sheet, reach out to TA COE team for this information.

This role in summary

To Ensure Quality Of Operations Provided By Service Partners Of A Key partners Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner

Your responsibilities will include

• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
• Defect Management and Trade
• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
• Training of Service Engineers
• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products
• Sales and revenue
• Coordinate with Branch Service Manager and Service Team for targets and product modifications
• External Meeting up with Service Partners to ensure efficient customer service
• Provide guidance and technical support to Service Engineers
• Meeting up with trade partners and ensure defect resolutions
• Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products

Minimum requirements

B.tech

Preferred skills and experiences

• Mechanical/Electrical concepts and theory Have Passion – for our products, brands and consumer
• Sales intuitiveness
• Be Bold – follow your aspirations and develop plans to
• Good communication skills achieve what many think is not possible; informed risk taking is rewarded
• Play To Win – consistently demonstrate the drive, determination and persistence to succeed

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.