Area Service Manager

Whirlpool Corporation; Coimbatore District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Whirlpool Corporation in India seeks a field-oriented operations professional to ensure quality of service operations provided by our service partners and to support trade partners while maintaining revenue from service partner sales in the territory.

The role emphasizes supervising partner performance, managing spare parts stock, guiding service engineers, and promoting accessories and stabilisers while aligning with the quality of service teams and incentive schemes.

Qualifications

• Mechanical and electrical concepts essential for product support.
• Sales oriented intuition to drive revenue with service partners.
• Strong communication skills for cross-functional collaboration.
• Boldness to pursue aspirational plans and execute them.
• Win mindset with drive, determination and persistence.

Responsibilities

• Validate replacement calls and initiate process from service end.
• Assist service partners in stock management for spare parts.
• Defect management and trade support.
• Maintain trade partner satisfaction with timely resolution of defects.
• Provide swift response to escalated customer issues from trade partners.
• Perform periodic stock checks at trade partner godowns to minimise defects and repair costs.
• Train service engineers and provide engineering solutions.
• Guide service engineers in soft skills and customer interaction.
• Support sales and revenue initiatives and coordinate with branches.
• Meet trade partners to ensure efficient customer service and promote accessories.

Skills

Mechanical concepts

Electrical concepts

Sales intuition

Communication skills

Boldness

Win mindset

Education

B.tech

Job description

Job Description:

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant
pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen
and laundry appliances, the company is driving meaningful innovation to meet the evolving
needs of consumers through its iconic brand portfolio, including
Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported
approximately $16 billion in annual net sales - close to 90% of which were in the Americas -
41,000 employees, and 35 manufacturing and technology research centers. Additional
information about the company can be found at
WhirlpoolCorp.com.

The team you will be a part of

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This role in summary

To Ensure Quality Of Operations Provided By Service Partners Of A Key partnersTerritory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner

Your responsibilities will include

• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
• Defect Management and Trade
• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
• Training of Service Engineers
• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products
• Sales and revenue
• Coordinate with Branch Service Manager and Service Team for targets and product modifications
• External Meeting up with Service Partners to ensure efficient customer service
• Provide guidance and technical support to Service Engineers
• Meeting up with trade partners and ensure defect resolutions
• Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products

Minimum requirements

B.tech

Preferred skills and experiences

• Mechanical/Electrical concepts and theory ∙ Have Passion – for our products, brands and consumer
• Sales intuitiveness
• Be Bold – follow your aspirations and develop plans to
• Good communication skills achieve what many think is not possible; informed risk taking is rewarded
• Play To Win – consistently demonstrate the drive, determination and persistence to succeed

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.