Area Sales Manager

Make Your Own Perfume [MYOP]; Delhi; On-site; INR 550,000 - 750,000; Full time

Benefits offered by this job

PF

Overtime Allowance

Health Insurance

Job summary

Make Your Own Perfume [MYOP] in Delhi seeks a Store Sales & Operations Manager to lead regional and outlet sales targets, coordinate day-to-day store ops, and ensure product/process knowledge. You will manage staffing, inventory, marketing activities, customer service, and compliance with SOPs while driving growth and brand recall.

The role requires 5 years in retail sales, at least 2 years in a team-leading capacity, excellent communication skills, and the ability to operate across languages

Qualifications

• Graduates with 5 years of experience in retail sales.
• Minimum 2 years in a team handling role.
• Excellent communication skills and passion for sales.
• Ability to communicate in multiple languages.

Responsibilities

• Sales: ensure regional and outlets meet monthly targets and daily targets; coordinate with Store Manager for day-to-day operations; maintain product and process knowledge.
• Staffing: maintain adequate staffing; hire sales team for new outlets; monitor and evaluate sales team.
• Inventory: ensure adequate stock; reconcile system and physical stock.
• Process Adherence: evaluate SOP adherence; ensure store etiquette and timings; comply with company policy.
• Customer Service: manage escalations; ensure high customer satisfaction.
• Stakeholder Management: maintain relationships with mall team, HO team, and sales team; report stakeholder engagement.
• Marketing: implement sales and marketing strategies; assist store managers; provide inputs for brand recall; report competitor data monthly; plan promotions.
• Business Development: identify pipeline of potential outlets.
• PIP: manage employees in PIP.

Skills

Sales leadership

Team building

Communication skills

Multi-language ability

Education

Bachelor's in Business/Commerce

Job description

• Ensure Region attain monthly sales targets (Level 3).
• Ensure outlets attain monthly sales targets (Level 3).
• Ensure outlets attain daily sales targets.
• Coordinate with Store Manager on Store day-to-day operations.
• Product and Process knowledge.
• Staffing
• Maintain adequate staffing for operational outlets.
• Hiring of sales team for new outlets.
• Monitoring and evaluation of sales team.
• Ensure that the store maintain adequate stock requirements.
• Ensure the system stock and physical stock at the store are the same.
• Process Adherence
• Evaluate adherence to SOP of sales team
• Ensure adherence to Store etiquette and at store timing.
• Ensure compliance to all company policy
• Customer Service
• Manage and resolve escalations effectively.
• Ensuring high level of customer satisfaction.
• Stakeholder Management
• Manage relationships with mall team.
• Manage relationships HO team.
• Manage relationships with sales team.
• Report all mall team stakeholder engagement in Sales and Marketing App.
• Marketing
• Manage and implement sales & marketing strategies.
• Support store managers in Sales strategy execution.
• Provide inputs for growing brand recall.
• Report all Competitor data in Market Insights. (By 5th of every month).
• Cross branding and promotion.
• Plan and execute promotional activities at outlet.
• Business Development
• Identify pipeline of potential outlets.
• PIP
• Management of employee in PIP

Responsibilities

• Sales
• Ensure Region attain monthly sales targets (Level 3).
• Ensure outlets attain monthly sales targets (Level 3).
• Ensure outlets attain daily sales targets.
• Coordinate with Store Manager on Store day-to-day operations.
• Product and Process knowledge.
• Staffing
• Maintain adequate staffing for operational outlets.
• Hiring of sales team for new outlets.
• Monitoring and evaluation of sales team.
• Inventory
• Ensure that the store maintain adequate stock requirements.
• Ensure the system stock and physical stock at the store are the same.
• Process Adherence
• Evaluate adherence to SOP of sales team
• Ensure adherence to Store etiquette and at store timing.
• Ensure compliance to all company policy
• Customer Service
• Manage and resolve escalations effectively.
• Ensuring high level of customer satisfaction.
• Stakeholder Management
• Manage relationships with mall team.
• Manage relationships HO team.
• Manage relationships with sales team.
• Report all mall team stakeholder engagement in Sales and Marketing App.
• Marketing
• Manage and implement sales & marketing strategies.
• Support store managers in Sales strategy execution.
• Provide inputs for growing brand recall.
• Report all Competitor data in Market Insights. (By 5th of every month).
• Cross branding and promotion.
• Plan and execute promotional activities at outlet.
• Business Development
• Identify pipeline of potential outlets.
• PIP
• Management of employee in PIP

Requirements

• Sales
• Submission of monthly visit plan (By 5th of every month)
• Submission of Weekly field visit plan (Before Friday)
• Monitoring store cleanliness and staff grooming.
• Bill Reopen and Discount Approval.
• Inventory
• Bottle Stock Audit: Once in 2 weeks
• Package Full Stock Audit: Once in a month.
• Perfume Stock Audit: Once in 2 weeks.
• For Airport ASM : All audits Once in a month.
• Process Adherence
• Store Evaluation - Once every month for all stores.
• Training and Evaluation
• Employee Evaluation: Once every quarter for all Perfume Consultants.
• Employee Evaluation: Once every month for all Store Managers and Floating Staff.
• Employee Evaluation: For every trainee before onboarding.
• Co ordinate for Execution of trainings initiated from Training department.
• Marketing
• Identify potential marketing activities every month.
• All marketing plan needs to be reported in the Sales and Marketing app.
• Compliance
• Monitor store camera – Daily
• Monitor staff uniform – Daily
• Execution of disciplinary measures for sales team.
• Operation
• Monitoring of stock audit and store cash.
• Co-ordinate with BD team for store maintenance

Qualification

• Preferably graduates with 5 year experience in retail sales with any B2C brands with minimum 2 years in a team handling role.
• Candidates with excellent communication skill and with passion towards sales
• Candidates must be able to communicate in multiple languages.

Benefits

• PF
• Overtime AllowanceHealth Insurance