AREA RECOVERY MANAGER

Muthoot Fincorp Ltd.; Erode; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in Tamil Nadu seeks an Area Recovery Manager for the Secured & Unsecured Lending Business to lead delinquency reduction, ensure early resolution with normalization, and monitor daily accounts.

You will manage a collection team, train staff, and coordinate with branches for smoother collections. Travel should be expected as per company requirements. Strong interpersonal skills and ability to work under pressure to meet business targets are essential.

Qualifications

• 3+ years of collection experience with at least 2 years leading on-roll team members.
• Proven ability to reduce delinquency and meet targets.
• Excellent communication and interpersonal skills.
• Willingness to travel as required.
• Knowledge of multiple collection channels (phone, field).

Responsibilities

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis.
• Connecting with delinquent borrowers via various methods (including phone calls & field collections).
• Responsible for team building and training collection staffs.
• Work closely with Muthoot Fincorp branches for smoother collections.

Skills

Result oriented

Positive attitude

Handle difficult customers

Market product knowledge

Collections experience

Interpersonal skills

Communication skills

Pressure targets

Job description

Area Recovery Manager – Secured & Unsecured Lending Business

Reporting to – Area Manager

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.

Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.